This was a deal that should have gone a lot smoother than it did and I am sure that if the officer was in the state they would have had a better understanding of what was required. I felt excluded from the deal until I made the call to be made aware of every movement. It took so long that I had to submit my information twice. Information about the house wasn’t fully recovered and we found out about it as we were seated to sign paperwork, of a detail that we may need legal advice about later. In the end the taxes were left out at closing and not applied to escrow, which we will need to take care of soon. The disclosure was submitted three times as a Final Cut.
This is the second time I have used a “Veterans” mortgage service and the first one broke the law so many times I am still paying for the mistake. I almost expect to be treated similarly within three months. It is similar to getting a degree from ITT, except you get to fight to keep actual property. Freedom mortgage is just as bad but run from them.
Response from Veterans United
Brandon,
Client Advocate is an available resource for you even after closing. I’ve left my callback information in your voicemail or you can email me if you'd like to discuss further. I'm here to help.
Thank you,
Dave, Client Advocate
This was my first home purchase. Using VU was fantastic and I would recommend to all Veteran home buyers to use VU.
Loved them all
Withheld personal property in the form of VA appraisal and refused to surrender it upon request. Lied about VA appraisal MPR. Forced needless repairs. Lacked basic construction knowledge. Setup a closing time at their convenience without consulting client or considering client's work schedule.Dishonest and inconsiderate are the two words I feel best describe VUs overall approach. Will definitely be passing this on to the VFW and American Legion presidents.
Response from Veterans United
Bertel,
If you’re willing to discuss with me, I’d like to learn more. I’ve left my callback information in your voicemail or you can email me directly. Our Client Advocate team is available as a resource for you even after closing, too. I hope to talk with you soon.
Thank you,
Dave, Client Advocate
The experience with veterans united was extremely seamless and easy. From start to finish. Everyone was quick to respond and professional.
The entire team was amazing throughout the process! Doug, Francie, and Abby were incredible and I wouldn’t want anyone else on my team!
Started with a couple places fist and felt there would b issues. Never felt this with our selection and it really helped us not having to worry about this part of the stresses in building and moving into our new home.
It was great working with everybody it went so well and fast
The process was such an amazing experience. The Veterans United team really made it possible in such a very short period of time. They were always on top of things. I would definitely recommend them to everyone.
The best I ever had!! Stay blessed and highly favored
Ready to see for yourself?
Experience first-hand why 322,857 homeowners give us a perfect score!
Again I would like to reiterate the importance of having the Veteran untied team,it was the right decision for me and hope everyone that truly wants to become a home owner,consider Veteran untied Home Loan
Communication was great. Transparent process. Steps are literally told to you. Great service
My whole team Jordan, Taylor, and Bailey were absolutely fantastic. It made a stressful process and transition as easy as possible. They all checked in at least once a week. I cannot recommend them enough!
I would like to highly recommend Veterans United and their Outstanding team members
to all veterans for home buying help. They are a great team!!!!!!
Darrell Layne
US Army Retired
