Jessica deserves a parade and a multitude of balloons. She always was available to answer any and all questions. She was always on step ahead so she would tell me what was next and how fast i needed to react. She was thorough in providing a complete understanding of what was required and how to fulfill the requests. She was the best part of each day that we dealt with her. She made each day. She made us feel comfortable not anxiety at all. Best team member and Michelle was efficient also.
The people and the process almost made it too easy. I’ve tried other lenders previously and Veterans United is elite amongst its peers. I would highly recommend them for first time homebuyers like myself especially if you want to end up with a home at the end of it.
She was great to work with and she took care of all of our needs
Buying a house can be stressful but everyone was so responsive and helpful that my home buying experience was easy.
My favorite part was the checklists. Everything is laid out for you step by step with no confusion.
Very efficient.
In addition to Kim I’d like to give a shout-out to Madison Steinkamp.
Veterans United created an extremely user-friendly experience, especially for a first-time home buyer. Every person I talked to was extremely friendly, and never failed to find an answer to my never-ending list of questions. If you’re using a VA loan, I would immediately settle on Veterans United as your lender. Whenever I’m looking for my next house, I definitely plan on coming right back here.
Veterans United is the best !!!!!
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Great website/dashboard. Interface was very easy to work with
Web portal makes it very easy to load secure documents. Making everything a breeze.
More education and information for first-time borrowers on closing costs, taxes, fees, etc. A quick glossary or breakdown of costs, and what they mean, is very helpful when understanding how and why things costs as much or as little as they do. Competitive closing cost assistance for first time and low-income buyers, and more transparency into interest rates.
I think the entire team works well together. Zach had the reply all idea, I like that. You can have the help desk create a group for just you guys. Then when you wanted to send a message to all, you just type the name you used for your team...Act team 6?
I am so excited to have our new home now and I appreciate everything Nikkie did to help me
