Working with Carl and his team has always been a good experience this is why it's our 2nd time working with him.
There are times that we email or text him for questions or things we don't understand throughout the loan process, Carl is always there to explain and help us understand our concerns so we are never left in the dark.
Highly recommended and will go back to Carl if need to purchase another
home.
Customer Service is above and beyond!!!!!!
While VU is a great place to start. When you do your refinance I would suggest looking into other agencies for a better rate. I felt like mine was still a little high when I refinanced with VU, and as a it was my first time refinancing I didn’t know I could look elsewhere.
Response from Veterans United
Hey Alec,
Thanks for taking the time to share your thoughts and experiences with us! I understand how frustrating it can be to feel like you missed out on a better rate, especially during your first refinance. It’s a big decision, and we always want to make sure our borrowers feel confident and informed along the way.
My team would love to hear more about your situation and help look into your experience to see if there’s anything we can do or clarify. If you’re open to chatting, feel free to reach out at 1-800-212-5200 or ClientAdvocate@vu.com.
Very happy with the outcome. Everything went smooth. Got a 2 month break on payments. We are very excited. We were able to buy a new fridge and paint the kitchen and dinning room. next is a new washer and dryer.
On my initial loan, I checked out Veteran's United on a whim. Fahad reached out and started me on the process of purchasing my most recent home. He reached out later, when he could get me a lower interest rate on my loan. I would definitely recommend Veteran's United for any Vet out there.
The team was excellent. I was very pleased with the professionalism and the thoroughness and expediency of getting all of my documents submitted in time so that we could close.
I appreciated all of the help and support that we received and can’t seem to think them enough. A big shout out and thank you all again.
Overall, it was a very pleasant experience. Jaimie and her team were very up front from the start and they got things completed very quickly. There is a concern I do have though. During the process we ran into some issues. There was a few times we were submitting paperwork that was previously submitted. We felt there was some issues with one representative that didn’t seem very well prepared. This made it frustrating from time to time. I don’t mind getting paperwork submitted but it should only need to be done once.
This refinance was so easy and quick. I couldn't ask for a better team.
Aaron has surrounded himself with the best possible team - Jessica and Marty.
They make you feel like you are the only client they have. At my age (76) they made
sending docs on the computer so easy as they had to walk me through everything which
I really appreciated. Thank you for making this a great experience.
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I trust Veterans United with my loan process. It is easy to use online applications and adding paperwork to the site.
Jessica and her team were wonderful and professional during every step of the process. She was on top iof any needs they had to approve the loan and worked closely with me to get approved. After working with a few other so called VA friendly lenders, Jessica was head and shoulders above.
Veterans United, what an amazing Mortgage company! We followed the loan teams instructions and trusted the process. Have your paperwork in order, it makes everything go smoothly!
