We will never be able to thank Veteran’s United enough for their assistance in our home purchase. From this day forward we will sing the praises of our team for how helpful they all were from the moment we applied, the notification of our approval, recommending our great Real Estate Agent, showing us houses and finally to closing. Expressly grateful to be a Combat Veteran who is privileged to receive assistance.
Great job by everyone who was involved and thank you.
I appreciate the time and effort of the Ross Deeken team. Drew Deutschman I have no words for his hard work and dedication I am indebted and grateful to Veterans United you guys and gals are a blessing. Thank you so much.
We’re very happy with our new home and appreciate all of the support and encouragement we received from the Brad and his team. Thank you 🙏🏾 and GodBless you all. Mr & Mrs Daryl Foy 🙏🏾🙏🏾
This was an excellent experience. The team did a great job and kept my anxiety to a minimum. Thank you for all you do and have done.
I would 100% recommend Veterans United to anyone looking to purchase a home. From start to finish, every part of the process was extremely smooth and easy. The online portal made everything simple and was very user friendly. Our whole team was top notch. My wife and I will definitely be using them again in the future.
It was a great experience working with the Veterans United staff, they where very professional, by me being a first time home buyer I needed all the assistance and confidence I could get from them I would certainly recommend V.U. to any veteran.. Thank you again !!
I absolutely loved working with this team and any time in the future I will continue to work with VU and refer veteran friends and family!
As a first-time home buyer, I had no idea what to expect. Jon and his team were great at walking me through the process. They acted quickly when I was forced to push back my closing due to a COVID19 related illness. Jon, you're the best!
The team from VA Veteran's United were great from the beginning. They answered ll my questions concerning the process. This was my first home buying experience and they went step by step. The app was helpful well.
There were many times where questions went unanswered until I followed up multiple times. I was not notified of things promptly when time was of the essence. I felt as if it weren’t for me staying on top of everyone I would not have been able to close on the home when I did. Also my closing cost was increased multiple times within the last week or two before closing just to end up getting almost half of it back.
Response from Veterans United
Hi Brent,
I'm really sorry to hear about your experience. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service. While we do not directly control the majority of these costs like taxes and insurance, we do appreciate your calling attention to this aspect and we value your feedback. It sounds like you had a tough time with that communication and unexpected changes to your closing costs, which is definitely not what we want for our clients. I get how frustrating it must have been to feel like you had to stay on top of everything to make sure things moved forward.
I'd love to look into this further and see what happened. If you can, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com, so we can dive into the details and try to make sure this doesn't happen again.
Thanks for bringing this to our attention. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but please reach out anytime.
Veterans United is the place to go. Check Shawn and his crew. They’re on it! And will cruise with you to the end.
Thank you.
The whole team was excellent. I wanted to recognize Brittany for her selfless assistance as well. smooth process, every step was explained and simple.
We are impressed and the experience was wonderful. I really like these folks and feel like they are our friends.
