Poor communication and the process became painfully slow, unlike the Veterans United service I used to. It still has a great, user-friendly website.
Response from Veterans United
Hi Christopher,
I appreciate your feedback, and I’m really sorry this experience didn’t match the smooth process you were expecting—especially after working with us before. Communication and efficiency are key when buying a home, and it’s frustrating when things don’t move as quickly as they should.
That said, I’m glad to hear you still found our website helpful. If you’d be open to sharing more about where we fell short, I’d love my advocates to have the chance to look into it. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, but feel free to email anytime.
Veterans United has a lot of hoops to jump through to get the loan done, but it is understandable given the 0 down policy. As many hoops as their are you guys do a great job of walking g folks through them.
No robot here, I’m a real live Marine Corps veteran living in Vermont. Like a lot of veterans I suffer from PTSD. That causes me to generally not trust people and like most PTSD sufferers I tend to avoid people. Im here to let everyone know that Veterans United is actually on our side. They are all very dedicated to making veterans lives better. I don’t keep track of the news. I didn’t know there was a rate drop. My team reached out to me! They let me know about my re finance options and did all the work. I just had to occasionally go to the website and click sign a few things. They even sent the notary to my house to sign the paperwork when it was all done. The process was simple, not scary or triggering one bit. In the end they saved me $400 a month and that’s a lot of money when you’re on a fixed income. I cannot recommend Veterans United enough.
I would recommend VU because they know VA loans, and are experienced at getting them completed, including VA inspection
I will let every vet I know who’s ever interested in buying a home to use you guys. A+ effort all around.
Great team hands down! Friendly, and always responsive
Very professional and up to date with everything. Highly recommend
Had an amazing experience dealing with the VA from the very beginning, they answered any and all questions that we had and kept our to-dos up to date. Made buying our first home a breeze and would recommend anyone to go through them when buying a house 😀
A great experience from beginning to end. Wonderful loan officer and great company. It couldn't have been a better experience. The best, and easiest, mortgage refinance we have ever done over the last 30 years.
Just wanted to say thanks we appreciate all the hard work you guys did for us and we are beyond happy
Everything was handled well, they team was supportive and easily contacted.The stipulations and the to do list were very long and I was disappointed that I had to pay extra for having closing pushed back, however this was out of VU Ortho control.
Love the company. i recommend you to all my vet friends. you knock it out of the park every time.
Overall I recommend Veterans United Home Loans. Easy to work with
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My team was awesome!
Try Veterans United - you will love them!
They do everything great!
I just can't say enough about the excellent service that your team provided me. Great job people. My Wife Kate and I are very grateful. Thank you so much. Greg.
