This team was on point. Not only were they greatly helpful when I purchased my house, the let me know about the drop in interest rates and we seamlessly moved throughout the process of refinancing.
I truly appreciate the entire team, everyone is always very helpful throughout the entire process. They make me feel comfortable and help me understand all my options. I also appreciate the communication that the entire staff has with me. Thank you!!
Outstanding service!! I am so thankful for this whole team!!
This is the 3rd time dealing with Veterans United and I couldn’t more pleased. The personal support and assistance is above and beyond.
Gretchen Hopper was also extremely nice and friendly. My overall experience with VA United was fantastic.
I want to thank the entire team at veterans United that helped me with my loan. I know it wasn’t easy, but I was always given a solution. Thanks again!
Great overall experience, and fast to close which was important to me. A++
I'm very pleased with the performance of United Home Loans and how easy they make it to achieve good results on my loan. I had offers from many other companies to refinance, but went back to United Home Loans based on how well they worked with me on my original loan. Great Job.
Jim
****CUSTOMER BEWARE****
Let me begin by saying that I am one of those people that never feel strongly enough about something, good or bad, to ever leave a review. In my life, I have maybe left 2-3 reviews about a product or a service. I have always been very understanding about the everyday obstacles that products and companied face, and have always tried to go out of my way to give all involved every chance to redeem themselves. However, as much as I tried with this company, they continually let me down again and again. I have been a member of Navy Federal Credit Union for 25 years, and have been through the home buying/refi process numerous times. I have dealt with NFCU in the past, and have been blown away with how smooth and effortless they made the entire process. It is for this reason that I knew that I should just go with them again on this loan, but after talking with Veterans United, I was promised a SUPER quick closing date, as well as a streamlined process to get the loan closed ASAP. DO NOT FALL FOR THESE PROMISES!!!! Not only did it take over 3 months to get my loan closed (over six weeks longer then the initial closing date that was given), but the process as a whole was a disorganized mess! If something needed done, it fell on my shoulders to make it happen, even when it CLEARLY should not have been my responsibility. The paperwork that was needed from me was turned in immediately, and I checked in by phone/email or via their website DAILY. I am sure that this review will be followed with the whole “we’re sorry about your experience, but please reach out to our Customer Advocates so that we can help ensure that this doesn’t happen again”. Well…….I did already, and I didn’t get a call back. I called A LOT actually, and STILL didn’t get a call back. When concerns were raised, there was no “fix” given. There was no intent or effort on their part to make it as right as they could. This company will get you sucked in with false promises and half-truths and it is not until you are too deep into the process to get out that you finally see them for what they are. DON’T MAKE THE SAME MISTAKE I DID!!!! Look somewhere else for your home loan. It is too important of a step in your life to risk it with this company!!! There are just too many companies out there that offer better rates, cheaper loans, substantially better service then Veterans United. Don’t fall for their promises that they can’t back up. Shop around and thank me later!
Response from Veterans United
Hello Joshua, we appreciate your feedback on this matter. We understand the stress involved when an unexpected complication delays a home closing. While there are aspects of the loan process that can only take place once all conditions have been satisfied; it is important that we take all feedback into account and look for ways to promote an excellent customer experience. We are dedicated to making clear requests and assisting customers in providing documentation that is necessary for loan approval. We know how tiresome it can be to tackle paperwork head on each day. For this reason, it is our goal to guide you every step of the way and make the process seem as easy as possible. Our team will be researching your appraisal process to determine what our team may do in the future to help prevent a similar closing delay. The appraisal process is managed directly by the Department of Veterans Affairs, and we understand how the home buying process can become stressful when working to overcome an unexpected delay. we appreciate the chance to hear from you and we understand that the communication may not have exceeded expectations. We want everyone to feel that we go above and beyond to deliver outstanding service. You have helped us understand one critical way we might improve our service. So much effort goes into every loan application to meet expectations for communication. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further.
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Very happy with speed of process, overall - to secure our new, much lower, interest rate. Everyone, especially Jeremy Truitt, our Loan Representative, was helpful, transparent and professional. We were refinancing with a VA IRRRL. Jeremy quickly responded to any questions or issues we had, and never left us wondering where we were in the process. Also, he clearly communicated what we needed to provide in regard to pertinent information in order to move our loan forward in a timely manner. The only thing that was a minor point was that there was a document we needed to review before our close, which caused our signing date to be pushed forward a few days. If it had come to it, they were going to extend our locked in rate so we could sign at the rate we had locked in. As you can see, they were willing to work with us, and made our refinancing with Veterans United a positive and worth while process. Our payments are considerably lower and I am happy with the outcome of our IRRRL refinancing.
