It was a good first experience. There were a few hiccups but in the end everything worked out the way it needed. Good job all around.
Thank you such a high level of professionalism all the way around.
Can’t say it enough how much I love working with Veterans United. This is my second time in a year and each time the service still manages to impress me. I refused all other calls from lenders and people trying to give me “better rates” for the opportunity to have another seamless experience with Veterans United. Jays team was on point, on time, friendly and professional. Loved it all! Thank you VU!
This was my second time using Veterans United. The process was great from start to finish both times. I would highly recommend using them.
The entire team at Veterans United did an outstanding job of making the home buying process as painless as possible, thanks everyone for all that you do!
We are completely loyal to Veterans United and always will be. Everyone makes our home buying experience so much easier, efficient and less stressful.
My husband and I are both 100% disabled veterans. This is the third time we've worked with Josh. We just built our forever home but if something ever happened and we'd need to rebuild, Josh would be the first and only call we'd need to make.
Honestly, I have been sick to my stomach since around the 22 to 23 of January. I have been planning on this since I survived my heart transplant in 2013. I have spent the last two days in bed. I'm so stressed I got sick. I took two weeks off to be in Alaska for closing and for any hiccups only to find out that ended up costing me more because I got to pay for a notary to come to my home in California. I "wasted two weeks in Alaska sitting around waiting on VU. AirBNB and car rentals are not cheap. I am disappointed, I feel I wasted a lot of cash trying to do the right thing. I'm thinking about selling the home, because I have a really bad feeling waiting for the next shoe to drop. The process was not smooth, the staff were not forth coming, and I feel they did not know what was going on and there was miscommunication between the loan agent, his assistant and the underwriters. I have a AD friends who moved from Cali to NC during Dec and VU was handling his loan, he went to sign his documents and they were not ready. So his wife had to sign in while in transit to NC, and he was at a conference between Cali and NC so he signed in Utah. He wasn't happy with the two notary charges either. So this is not an isolated situation. I could go on... but you get the point . I'm not happy and ready to sell I haven't lived in the home yet.
Response from Veterans United
Melissa, thank you for your open and honest feedback. We are sorry to hear that your experience left you feeling sick and stressed, that would never be our intention. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. It is important to us that we work hard to provide excellent service and we realize that the home buying process can become stressful at times, especially when the new property is so far away. While Veterans United does not have direct control over the actions of third party providers, it is important that we work together to promote resolution for you. While we always look to ensure the best experience for our customers, it is important that we focus our efforts on reasonable solutions. We hope that in the end you will enjoy your stunning home and we apologize for any miscommunication that may have surrounded your lender credits and how those are allocated. We expect that with mutual understanding we have shown a sincere desire to serve you well. Thank you for sharing your voice and again, you may always connect and discuss further with our Client Advocate team M-F 9A-5P CT.
Very professional all of the staff was very knowledgeable and always answered all of our questions ASAP. They will go over and above to make sure you have a smooth and perfect transition on your home buying experience. Would recommend 100%to anyone ready to purchase a new home.
Veterans United couldn't have been easier to work with from everyone on the home buying team, to the app and to the website. It was all so simple and easy to use. I will be looking forward to using them again if the need arises.
This is the second time I have utilized Veterans United and in the span of six years it has improved.
The online portal and document uploads is extremely helpful. I work remotely in Arctic Alaska and to have all documents submitted and supported electronically made sure the process was quick and seamless!
The time difference takes some adjustment and coordination. Many times I had to wait an additional business day.
It would be nice to have Saturday as a full business day.
Despite some adjustments I highly recommend Veterans United and I will be using them again in the future.
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I’ve been lost in a swamp at night in a canoe surrounded by snakes and alligators. Not fun! I’ve also been through a swamp on an air boat with a professional guide. That was very fun! Buying a house while PCSing is like going through a swamp.
Veterans United guided me confidently through it all so that I never had to worry about financing our new home. They freed me up to concentrate on all the other things. I’m so glad I went with Veterans United!
Tyler Saltar and Daniel Roberts were absolutely incredible. They made the stressful process of buying a house seem easy. They reassured me through the whole process and helped me with anything and everything that I had questions or concerns about.
My steal estate agent, Heather Weber, was great! She went above and beyond for us!! She was very patient, knowledgeable, and professional! She made us feel like part of the family. I can’t say enough about her. Veterans United team members wer great, thorough and very helpful as well!
A big shout out to this incredibly awesome team, which is a definite reflection to the epitome of its leader…My very deepest gratitude to Donald Webber, Kimberly Hauptmann, Jimmy Blackard, Haley Moore, and Mikayla Schoolcraft. Thank you!!!
Veterans United made our first time home buying experience a lot less intimidating then we were expecting!
