Overall great team nice not pushy like I didn’t feel like I was being forced they accommodated to my goals and we accomplished it perfectly at a timely manner
Very frustrating. My wife went through 2 reams of paper
Response from Veterans United
Hi Joseph,
I hear you—no one wants to feel buried in paperwork, and I’m sorry this process was so frustrating for you and your wife. We know homebuying comes with a lot of documents, but it shouldn’t feel overwhelming. I’d love for my client advocate team to hear more about what happened so we can look into it. If you’re open to chatting, you can reach us at 1-800-212-5200 or ClientAdvocate@vu.com.
New to home buying and have heard a lot of horror stories which is why I stayed away from purchasing a home. The team that took care of me Kaleb, Alix, Frank, Jon are awesome at what they do. Thank you all for making us part of the family.
Thank you!
I would recommend Veterans United to any of my Veteran friends anytime. Veterans United made it very "painless" for a Vet to buy a home!
Everything was great. My only advice…When sending the appraisal it came with a cover letter. For someone who is a first time home buyer…I did my best to look over the appraisal and I missed the repair that was needed. Which when directed to complete the repair, it was almost a week later after giving us the cover letter and appraisal and 2 days before expecting to close.If you are going to send the appraisal with the cover letter…maybe adding a sentence in the letter to review the appraisal and make a note that there is a pending repair action to help someone notice it quicker to get it done instead of 2 days before the expected date of closing.Other than that I think the communication was great.
“Buying a home is stressful” they say… I really couldn’t say that, because my experiences using Veteran’s United have not been stressful at all. Actually I kind of want to buy another house already lol!
I can't express how much veterans united customer service was during the whole process. They were exceptional ! Veterans united should be the gold standard for all other VA loan service vendors.
Amazing outstanding app and customer service. I couldn’t imagine doing this whole process with the ease of use that came with the veterans united home buying experience.
You guys were amazing and really went above and beyond to make sure we felt comfortable.
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There is not much more I can say about Veterans United and my home loan team. I wish I would have used them when I bought my first house, but I'm blessed and happy that I chose them for my second home.
There is nothing else out there like Veterans United. I was not expecting things to be so organized and easy. From the best mobile app, videos, to the group text with my team members. The little gifts on the way made me feel my business was appreciated. Another Diamond in the rough was the home buying concierge. She gathered information for me to active water, electric, etc and provided me great deals that can’t be beat for home security, internet, and much more! Best home buying experience I have had and will use no one else going forward. I give Veterans United my highest recommendation. I can’t say thank you enough!
Veterans United as well as my realtor Brianna were fantastic. They assisted me through the home buying process with great care and i would recommend both of them to anyone without hesitation
The real estate agent veterans united hooked me up with was top notch I couldn't have asked for someone better than Frank. He wasn't pushy about trying to take me to my limit of borrowing, he was able to set up about 14 homes for me to look at in a 2 day window, and he explained things in a very simple manner.
Donald was really good for a mortgage officer, nothing bad to say about him. His team I wish they would've been more knowledgeable though. They'd reach out all the time see how I was doing but I had a question a few times and they didn't know the answer and said they'd reach back out, but didn't. I had to call Donald personally and get the answers.Overall, very happy with Veterans United and their service.
The whole team worked great with my wife and myself and where able to answer all of the questions we had.
