I have NEVER- in 20+ years in sales experienced the superb level of customer service I received from Nina Chapin and Team - including Taylor Fruit and Hannah. Ladies- you are quite simply The Best!!! Thank you for making it easy and not stressful. Promptly responding to the smallest question or task. And. Most importantly for CARING. YOUR LOVE for your customers comes across in all you do and communicate. And love never fails. ❤️
Thank you all so much!!
Mike & Kelly Morrissette
Newbury VT
Thank you to all.
2 mortgage loans through VU, both smoothly done. With little worry, Both were done with very great confidence from the staff. And very few encumbrances.
Bravo Zulu!
Brian is very good at what he does. He was very thorough, thoughtful and patient.
new web site is very confusing; No for warning; Thanks for that; trying to pay and being sent to a different web site Cenlon was a bit unnerving.
Response from Veterans United
Thank you for sharing your comments Michael and for giving our Client Advocate team an opportunity to learn more. While our core focus is on providing an outstanding home buying experience, we understand that customer service does not end once you close on your loan. Your feedback may help us understand how to work better with loan servicing which is important. Despite not directly managing your loan servicing we would like to learn more from you to see how we might make a positive impact.
First our thanks to Sam Carmack, Veterans United is very lucky to have Sam he explained, helped, returned every email, call and made a long refinancing a good mostly care-free experience. Thanks to all.
3/4 of the way thru the loan process we had a new loan officer. Even though he did a good job I felt uneasy at times, I was so use to dealing with the first officer and we became very comfortable with each other. Maybe she could have finished with our loan first before moving to a new position.
V.U. made the process very easy to understand.
