The entire VU team always took care of us through the entire process. Making our first time buying a piece of cake. Thank you all so much. Special thanks to Allyson Walker, Michael Bennett, Brandon Floyd, and any other VU team members I may have missed that made our experience amazing.
Thank you to Clayton and the team.
Would highly recommend this company for getting any house!
I didn't think home buying would be so easy. I was honestly dreading the process, but VU took care of everything and kept me on track. I will always use Veterans United in the future!
I never knew that purchasing a home could go so smoothly. I was very pleased with the level of professionalism that Veterans United displayed. 10 out of 10! Thank you for making our dreams come true.
The team was on top of everything. Everything went smoothly, very easy process. The only thing I wasn't stressed about during my move and purchase was the loan and purchase itself. Thank you so much!
My team made the process so easy. I reached out for a simple inquiry about a loan and am in my new house smiling having nothing but good things to say about my Veterans United team and the Real Estate Agent they gave me upon request.
Really like the fact that you guys don’t sell the loan. Makes it easy for home buyers to not have to worry about it being sold multiple times.
We will never being using Veteran's United to purchase a home again. We had an awful experience with communication, customer service and overall process of purchasing the home. As a company that directs its business only to military members and their families, this has been the most discouraging and frustrating process working with the loan team. We had issues with repeated requests for unnecessary documentation, frequent badgering phone calls from loan officers but when we tried to call, no one would answer or return voicemail messages, and blatant misinformation. We were over charged for items that our closing contract explicitly stated was not our responsibility to pay, and we had to get the numbers amended down multiple times. When asked for clarity on why closing cost were raised significantly, were told it was a mistake and they would get changed but never did. We ended up being forced to sign the documents without the final corrections so we weren't homeless while trying to get everything corrected and Veteran's United ended up costing us almost $2,000 in unplanned and unnecessary charges. It felt like they were trying everything in their power to make sure we didn't get a house.
Response from Veterans United
Hi Timothy,
I’m really sorry to hear about the issues you faced throughout the process. We know that PCSing and navigating new employment while buying a home can be overwhelming, and I can only imagine how stressful this experience was for you. It sounds like communication and guidance fell short when you needed them most, and I’m sorry we didn’t deliver the level of service you expected or deserved.
We’d love to look into what happened with your closing costs and the extra charges you mentioned. If you’re open to it, please reach out to my client advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so we can review the details and see what we can do to help. Your feedback is important to us, and we want to make sure no one else has this kind of experience in the future.
I really appreciated Allie’s help, especially during the busy closing period. She took the initiative to reach out and ask if we had the information for the local utilities, which we didn’t. She went ahead and added all of that to the Veterans United page, which was incredibly helpful. Her communication throughout the process was excellent, and it made everything so much smoother.
Great experience, well-trained staff, and an easy home-buying journey. Veterans United is the place to go for all your home-buying needs.
I highly recommend Veterans United to any one any veteran seeking a home mortgage. The level of knowledge and expertise on the industry was paramount. I would highly recommend them to anyone seeking to buy a home.
