VU was so easy to work with. The initial pre-approval process where you can adjust your approved amount and share it right from that page is very convenient. The to-do list on the app is a life saver. There are so many items to get done. Even as a second time home buyer it's still a little confusing. Having it laid out exactly what needs to be done makes it simple. Lastly, the communication from the whole VU team was amazing, which made me feel more at ease when things got a little hectic.
Sam and Rynda were very helpful every step of the way. Buying or refinancing a home can be very confusing and stressful and they made it easy.
Emmett, Brittney & Anthony were phenomenal to work with. They were available day and night, quick with handling any request and were just a bunch of stand up individuals. They worked well with our realtor to access properties and answer questions. If buying a home wasn't such an expensive, exhausting undertaking generally, I'd do it again and use this team! No contest!
VA United is absolutely the best mortgage company to work with. I highly recommend them over anywhere else!
My husband, the veteran and I have been married 51 years and this was our first time of experiencing the process of buying a home. It was a pain free and a quick and easy process!
Everyone was so kind and knowledgeable . In a month we were home owners!
Not only were they able to get us no payments for the holidays, but they were also able to drop our house payment substantially that will really help us out through the next year with our finances. Especially being a family of six with the oldest being 13 helps out big-time.
Veterans United was very easy to work with. JB did an amazing job taking care of my wife and I. We will definitely recommend Veterans United to our fellow veterans and use them in any future home purchases. Thanks again!
Danielle is a true professional and very personable and helpful.
Everyone involved was very helpful and friendly and had no issues explaining everything every step of the since it was my first time buying a house.
Very easy experience as a first time home buyer and they guided me through the entire process, felt very comfortable at close!
Would not recommend Steve Gustavson.
Response from Veterans United
Hey Sharon,
I'm sorry to hear you didn’t have the best experience working with Steve. We always aim to provide top-notch service, and it sounds like we missed the mark here. I’d love to learn more about what happened so we can figure out how to improve.
If you’re open to sharing more details, please feel free to reach out to my client advocate team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but you can reach out anytime.
Great attitudes from everyone and lots of patience with me since it was my first time buying a home! If a phone call of mine was missed the team would get back to me at their earliest convenience
Great job by Ben and Alley! Very happy with timeliness and professionalism! Thank you
Spencer was willing to look into and figure out that I was able
To refi earlier then expected which was a great blessing to my family
