As a first time home buyer.I was excited, but also very nervous and stressed out. Everyone did their part to help me along and checked up on me frequently to see if i needed anything. i would highly advise anyone who qualifies to use veterans united.
Really easy. Mostly done online, simple process. Great customer service.
Had an amazing experience and the team made it as painless as possible and always made sure I was well informed each step of the way
Relatively quick process. Very straightforward checklist. Specialists handle individual tasks. Veterans United team members respond to emails and phone calls in a timely manner. It was very convenient to have everything centralized. As a first time home buyer it took a lot of the stress away. Would recommend
Brandon was amazing! Carma checked in all the time! The whole process was great, until closing day. We waited over 2 hours and still no answer. My closing began at 3pm eastern time, we left a little after 5 with no answer. That was a little unnerving. It all worked in the end! Thank you for getting me into my new home!
Overall this was the very straightforward and simple transaction that we have experienced to date.
The best experience with any loan company I have ever worked with. The entire team was incredibly helpful and very efficient! Due to odd circumstances we required a shorter than average closing timeline, and this team made it happen with time to spare. I cannot say enough about how great the overall experience was. Thank you so much!!!!
So appreciative of such a great team to see me through the process!
Thank you so much to my Veterans United team. Never stop being great. Other veterans need you just like I did! It was over the top great!! I never want to work with another company or group of people again!
We worked with another individual, Nate Arni, who was sluggish, not communicative and willing to let our home purchase slide onto the back-burner. Had it not been for Andrew Beckett, Nate was ready to just accept defeat and let my wife and I pursue the next step of HOMELESSNESS. THANK YOU ANDREW FOR DOING NATE’S JOB FOR HIM!
Response from Veterans United
Thank you for this feedback Nicholas. While we are thrilled you had an excellent experience with Andrew, we are disappointed it wasn't your overall feelings about your journey. We understand how the home buying process can get stressful when communication is not what you were expecting or deserved. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Our Client Advocate team is available to connect with you to learn more about your experience should you wish to share more information. We invite you to connect with our team and become a part of our effort to continuously improve the client experience at Veterans United.
Thank you guys for always being available and prompt with everything and thank you for keeping after me when I have a million things going on!
Aaron was nothing short of a rockstar through this whole process. This was our first home purchase and Aaron and Sam were incredible at keeping us on track, making sure we understood their whole process as we were going and made the process very easy. We are so very grateful for their guidance throughout this journey.
Overall the process was just about painless our only issue was the realtor, 10/10 would recommend you all to my friends......10/10 would not recommend joyce to anyone ever.
