The team in a whole did an outstanding job and went the extra mile to ensure me and my family had the help we needed in our last minute pcs decision to purchase a home. They were always extremely nice, helpful and had answers to the questions we had asked. This was our first time purchasing a home and they were they made us feel comfortable and confident in our decision in this major milestone in our life!
Jerry and his Team (Bri & Gavin) were exceptional. They were friendly and helpful from day one to the final closing of our new home. If we had questions they quickly responded to them and guided us through the entire process.
I cannot say enough wonderful things about Veterans United and the incredible team that helped us purchase our home! From beginning to end, the entire experience was fantastic.Communication was absolutely outstanding throughout the entire process. My team kept me informed every step of the way, made sure I understood what was happening, and was always available to answer my questions. And believe me, I had A LOT of questions! It didn't matter how many times I asked something or needed clarification; they were always patient, kind, and willing to explain everything without ever making me feel like I was being a bother.Buying a home can be an overwhelming and stressful experience, but this team went above and beyond to make the process as smooth and reassuring as possible. I genuinely felt like they cared about us and weren't just trying to get another loan closed.Thanks to their hard work and dedication, we are officially homeowners! I couldn't be more grateful for everything they did to help us get here.10/10, hands down! I would recommend Veterans United to anyone looking to purchase a home. If I could give more than ten stars, I absolutely would!
Nice people but majority of my documents were incorrect with pre filled data / all the way up until closing day where my mortgage and escrow were incorrect at closing. Closing should’ve taken 30 minutes and it took 2.5 hours waiting back and forth on corrections. If you go with them the app is pretty good and smooth but really take your time reading all of the documents details because it looks like there were quick mistakes like the sellers name included with mine as a name I’ve used in the past, some documents didn’t have the total of the house, some didn’t show I also own a second property, at closing the mortgage was off by $30 so just take your time to review everything.
Response from Veterans United
Hi Ryan,
I appreciate you taking the time to share your experience. While I'm glad to hear you had positive interactions with your team and found the app helpful, I'm sorry the errors in your paperwork created frustration, especially on closing day. I understand how disappointing it must have been to spend additional time reviewing and correcting documents when you were expecting a smooth closing.
Your concerns about the accuracy of your documents are important, and I'd appreciate the opportunity to learn more about what happened. Please feel free to reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
I feel like I was conned out of around $6000. Instead of locking my rate in at 6.5% which is what I was quoted at until the very end. Aaron Foster waited until the interest hit 7.5% before offering to lock in. He then said we could've locked in at the original 6.5% but this was not communicated to me until after the fact. This rise in interest was public knowledge and anticipated for a month. It then cost around $6000 extra dollars out of pocket for me to get this interest rate lowered to what I was quoted at during the process. I did go ahead any pay extra to have it lowered to 6.125%
Response from Veterans United
Hi Andrew,
I'm sorry to hear about your frustration with the rate lock process and the additional costs you experienced. I understand how upsetting it would be to feel like you weren't given clear information about your options, especially when those decisions can have such a significant financial impact. You deserved to feel informed and confident throughout the process, and I'm sorry that wasn't your experience.
I'd appreciate the opportunity to take a closer look at your concerns and better understand what happened. Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com so we can discuss your experience further.
Sincerely,
Claire S., Client Relations Manager
Excellent Experience from Start to Finish!I had a great experience working with Jon O. and his team at Veterans United throughout my home-buying process. As a first-time homebuyer, I really appreciated how helpful, patient, and responsive everyone was. There were a few challenges along the way, but Jon and his team worked hard to find solutions and make sure everything stayed on track.Jon was always there to answer my questions, explain things clearly, and guide me through every step. I never felt like I was going through the process alone.I’m truly grateful for all their hard work and support in helping me close on my new home. I couldn’t have asked for a better team to work with. I would absolutely recommend Jon and Veterans United to anyone looking to buy a home, especially fellow veterans. Thank you all again for making this possible!
Brent and everyone else were very pleasant and answered any questions I needed with no hesitation.
Mortgage was sold to my old mortgage company less than 14 days after closing. Contacted the Mortgage Officer for an explanation and received no response. Credit score never seemed to match what my credit bureaus were telling me either.
Response from Veterans United
Hi Benjamin,
I can understand how surprising and frustrating it must have been to learn that your mortgage was transferred so soon after closing, especially when your attempts to get an explanation went unanswered. I'm sorry you were left with questions about both the transfer and the credit information provided during your loan process.
While mortgage transfers are a common part of the lending industry, I know that doesn't make the experience any less confusing. Even though your loan has been transferred, you're still part of the Veterans United family, and my Client Advocate team is here to help if you're having trouble or need additional clarification.
I'd appreciate the opportunity to look into your concerns more closely and help you better understand what happened. Please feel free to reach out to my team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Homeowners at 20!
I found the house and 26 days later we closed! Best people ever.
Amazing easy and now own my dream home.
My entire loan team from start to finish were absolutely exceptional!
Brock and his team communicated well throughout the process. I did have to figure out a few things on own, but probably would have gotten an answer from them had I asked. Just a few online system issues that aren't Brock's fault.(the website had loading issues).
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Justin Darr was fantastic to work with. He made this the easiest home buying experience I’ve had yet!
Flawless service, efficient, quickly available, first class.
My team did not leave my side throughout the whole process! I am extremely grateful for everyone who helped me out because I would of not been able to do it on my own. Thank you to Laura, the credit card expert who helped my credit get to where it is now! Joel youre amazing!! He was there for me since the beginning of this whole process almost 9 months ago now!! If I could rate everyone a 20/10 I would! THANK YOU VETERANS UNITED ❤️
They where absolutely amazing help throughout the process and answer every question we had
Veterans United made the home buying process very straightforward. This is the fourth home I've purchased and honestly, it felt like the most streamlined and stress-free experience so far. The team was helpful, communicative, and kept things moving.
Communication was great. Casey was very helpful throughout the whole process.
