Taylor and his team help me through the hole process, I want to thank them all... amazing team. Elizabeth, Taylor, Amanda the credit lady who's name I can't remember lol. Amazing is all I can say.Tylor thanks for using your personal story to calm me down since I was nervous though out the hole ordeal lol .Thanks you all.
Bought a house years ago, wish I had Nick and his Team on that one. This was a far better experience than my first time using the VA loan via another lender. I am grateful to Veterans United, especially Nick and his Team. Thank you again!!!
Veterans united was a big help. Help me with everything I didn't know. We can't be any happier with our new home.
Veterans United was fantastic! It was the easiest and simplest buying process ever. The App was great and provided easy communication with the team and quick uploading of necessary documents. Would recommend to anyone!
I expected there would be some issues but as I stated before it was a great experience and would definitely recommend united veterans home loans.
Alright so this is my 2nd time reviewing Veterans United, 2nd time working with Aaron McMahon’s team, and 2nd time I don’t have enough words to say how amazing they are! This team is incredible and I would recommend them to any Veteran who is looking to purchase a home. I’ve personally recommended many friends to this organization since buying my first house in 2021.When they say they are there to help you, they are THERE! They kept me up to date throughout the entire process and made everything incredibly easy on me and my family. Heck, Aaron even made himself available on a random Saturday afternoon to ensure I was able to get a bid in on the house we just closed on. I don’t believe there is another organization who cares this much about military members and their families.When I joined the Army back in 2015 my wife and I would talk about finally having our forever home. With the help of VU, and Aaron and his team we did exactly that.
My loan team worked very hard to get me closed
This is the third time I have used my VA loan to purchase a home. Using Veterans United has been hands down the best experience I have ever had from start to finish. If you are on the fence this is the team that will get you across the line.
The team we worked with over the last few weeks as first time home buyers made the home buying process a breeze. We were amazed at how easily everything went and greatly appreciated all the assistance and advice we were provided with when questions did arise.
Veterans United Mortgage Company was an average at best experience overall. While they handled the loan process adequately, there were some areas that could have been smoother. Communication felt inconsistent at times, and certain steps took longer than expected. They weren’t necessarily bad, but they didn’t go above and beyond either. If you’re looking for a mortgage lender that simply gets the job done, they might be fine, but don’t expect top-tier service
Response from Veterans United
Hey Brian
Thanks for the honest feedback. I'm really sorry to hear the experience didn’t quite live up to expectations. It sounds like we got the job done, but we didn’t provide the level of service you were hoping for—and that’s on us. Communication and timing are two things we know make a huge difference during the homebuying process, and I’m sorry we fell short in those areas.
If you’re open to it, we’d love to learn a little more about where things felt off. Feedback like this helps us improve, and it means a lot that you took the time to share your thoughts. You can reach my advocates at 1-800-212-5200 or ClientAdvocate@vu.com. We're in the office Monday through Friday from 9 a.m. to 5 p.m. CST, but feel free to reach out whenever it works for you.
Will recommend to everyone I know!
These guys worked hard to get me through the loan process and I am very thankful to them.
This was the best choice to go thru Veterans United. They help every step of the way.
I recently had the pleasure of working with Jessica Pratt and her incredible team at Veterans United Home Mortgage, and I cannot express enough how positive my experience was. From the very beginning, Jessica was professional, knowledgeable, and genuinely caring about my home financing needs.She took the time to explain each step of the process, ensuring that I felt comfortable and informed. Her team's dedication to providing exceptional service was evident throughout our interactions. They were always available to answer my questions, no matter how small, and their responsiveness made me feel like a valued client.What stood out the most was their commitment to helping veterans and their families. Jessica and her team truly understand the unique challenges faced by veterans when it comes to securing a home loan, and they go above and beyond to provide tailored solutions that meet those needs.Thanks to Jessica Pratt and her phenomenal team, I successfully secured a mortgage and am now a proud homeowner. I highly recommend Veterans United Home Mortgage to anyone looking for compassionate and expert guidance in their home financing journey. Thank you, Jessica, for making this experience so positive and memorable!
