WeiWei, was a right on the money with her knowledgeable and support. "Point of aim..one shot"
I wanted to take a moment to express my deepest gratitude for the incredible experience I had working with your team throughout the process of purchasing my new home.From start to finish, every aspect of my journey with Veterans United was handled with the utmost professionalism, care, and attention to detail. Christina, Sharon, and everyone I worked with were not only knowledgeable and efficient but also made me feel valued and supported every step of the way.The process of buying a home can be overwhelming, but your team made it smooth and stress-free. Their dedication to ensuring everything went seamlessly did not go unnoticed, and I truly appreciate the exceptional service I received.Thank you for helping me achieve this important milestone. Veterans United has my highest recommendation, and I will certainly share my positive experience with others.
I want to thank Jamie and the team so much for working with us! She listened to every request we had, and introduced us to an amazing person in Charissa. Without our team, we wouldn’t have the dream home we have today!!!
Veterans United was great to work with when buying our first home, but their continued commitment to us showed when interest rates dropped. Our team was so quick to reach out and help us lock in a lower rate, which is going to save us so much over time!
"As a USMC Vet and first time homebuyer, it was paramount to work with someone with strong skills and experience. We worked with JAMIE ITAMOTO for over a YEAR, and the dedication and support she provided in helping us secure the perfect home and loan were TRULY Exceptional 100%. Throughout the entire process, JAMIE ITAMOTO was always available to answer questions, offer guidance, and ensure we understood every step. Her knowledge, professionalism, and commitment to finding the best possible loan options made a complex process so much easier. Even when challenges arose, JAMIE CONSISTENTLY remained patient, persistent, and solution-oriented. We couldn’t be happier with the outcome and are so grateful for her hard work. We HIGHLY recommend JAMIE ITAMOTO to anyone looking for a reliable and dedicated loan officer🫶🫶🫶
Alex deserves a raise.
6 hour time difference caused a few minor issues but all were resolved rapidly,
It was such a pleasure working with Jamie and Veterans United! Jamie was always so kind and helpful whenever we had questions, and was so easy to communicate with. This was our first time buying a home, and she made the daunting task more than manageable. We are so appreciative of Jamie and all of her efforts to help us find our first home!
Weiwei and the team were low pressure and excellent. Weiwei helped me secure an interest rate before they went up and was always responsive. She did an excellent job. Kristy and Pat were excellent. Friendly and posted importance deadlines immediately which ultimately saved me money. They are very friendly and my favorite part was that they are low pressure and will contact you as much or as little as you want. They are low pressure but never late to respond or help.
Spencer is awesome. No matter how stressed we were or how many questions, concerns or emails we sent, he has been right there letting us know and keeping us informed through the whole process. He was in the mainland and still emailing or calling us when we needed more information. He made sure he was available to us when we needed it. He kept keeping us updated whether it’s the underwriting, getting us the numbers, or letting us know what we need to do when we need to submit things. Even when we were first looking for a lender, he kept calling or checking in which is why we picked him. He was friendly, patient and always reassured us that it’s okay. We got into our forever home thanks to him and his team. The process felt long but it was quite fast. We can’t thank him enough for all he did. He made our goal into reality.
As mentioned before, I honestly could not have asked for a better team for my first home. The team as a whole made me feel very comfortable with every move we made as they showed patience and organization.
Thanks for everyone’s help, everything was a smooth transition because of you guys.
Positive experience overall. No complaints.
Honestly, the underwriting process was brutal. Maybe that has more to do with the cost of the home and the current market than Veteran's United per-se but the support staff that I worked with directly were amazing and held the whole process together.
I couldn't envision a more streamlined loan approval process for our first home loan. Kennedy provided a clear path through what could have been a confusing and overwhelming process from loan application to approval. Every step of the way was explained, and it seemed that nothing but good news came from Kennedy on behalf of VU: Rate buy-down, lending credits, even accommodation regarding signing and funding dates. Thank you to Kennedy and the entire VU team for this amazing experience of the biggest purchase of my life.
My loan officer gave me confidence throughout the whole process and made the experience more than just a job. It became an organic professional relationship which most institutions may lack. He deserves to be recognized for his work ethic and assistance to the veteran community.
Thanks everyone for making my dream of owning a house come true. God bless you all
