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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

415,182

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

5
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Showing all 487 Marine Corps service member reviews from Kansas

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5 out of 5 Stars
Would Recommend
headshot image of Joseph Choi

Loan Officer: Joseph Choi

NMLS# 34787

5 out of 5 Stars
Would Recommend

I was concerned at first that this large company would not have the small buisness feel to it, and that I would just be another number. That turned out to not be the case at all. They stayed in touch with me constantly, and walked me through everything I needed in order to buy my first house. They are very serious about their care for Veterans, and did everything they could to get me into a home I love. Their app is easy to use and follow along. It shows everything that is needed to be done and reminds you as it goes. I highly recommend using them for home buying.

headshot image of Darrick Brown

Loan Officer: Darrick Brown

NMLS# 44323

5 out of 5 Stars
Would Recommend

This was my first time buying a house and the team made me comfortable even when the process got overwhelming.

headshot image of Jodi Coons

Loan Officer: Jodi Coons

NMLS# 1464854

4.5 out of 5 Stars
Would Recommend
headshot image of Rich Pauls

Loan Officer: Rich Pauls

NMLS# 2002773

5 out of 5 Stars
Would Recommend

Great job guys thanks everyone

headshot image of Bryan Walther

Loan Officer: Bryan Walther

NMLS# 2637187

5 out of 5 Stars
Would Recommend
headshot image of Tyler Salter

Loan Officer: Tyler Salter

NMLS# 1731461

5 out of 5 Stars
Would Recommend

The team is hardworking and diligent at making sure things are good to go!

headshot image of Chris Draffen

Loan Officer: Chris Draffen

NMLS# 2023094

5 out of 5 Stars
Would Recommend

I came into this stressed. But the whole team were professional and awesome to work with I will recommend them over and over. Happy New Year to all.

headshot image of Taylor Clark

Loan Officer: Taylor Clark

NMLS# 1124030

5 out of 5 Stars
Would Recommend
headshot image of Ginny Young

Loan Officer: Ginny Young

NMLS# 187898

5 out of 5 Stars
Would Recommend
headshot image of Colin Park

Loan Officer: Colin Park

NMLS# 1045574

4.5 out of 5 Stars
Would Recommend
headshot image of Billy Foster

Loan Officer: Billy Foster

NMLS# 2392884

5 out of 5 Stars
Would Recommend
headshot image of Melissa Seboldt

Loan Officer: Melissa Seboldt

NMLS# 1061400

2.5 out of 5 Stars

I am very unhappy that my interest rate was not locked in, in the beginning or that locking it in was even discussed. I am now at a higher rate that cost me alot more money and higher payment. I had to keep calling and explaining that the info they requested was uploaded and explain it to them again. I told them I was very busy at work and they would have to contact me in the evening or early morning. I would get a voice mail and have to try and get back with them. I have used Veterans United in the past and had a good experience. I am extremely upset with the delay on locking in the interest rate, but when you are that far into the process, you are kinda stuck! Not to mention that they got the down payment and loan amounts backwards in the first loan estimate and it took a few days to fix it. I feel like everything was poorly executed. Not sure if I will use them in the future nor recommend.

Response from Veterans United

Hi Destry,

Thank you for sharing your feedback. I’m truly sorry to hear that your recent experience didn’t meet the expectations set by your previous interactions with us. It’s especially frustrating to hear about the issues with your interest rate lock, and I understand how upsetting it must have been to end up with a higher rate and payment. This is a critical part of the loan process, and I apologize that we didn’t handle it with the clarity and urgency you deserved.

It also sounds like the communication around document requests and timing wasn’t effective, especially given your busy schedule. We should have done a better job accommodating your availability and ensuring you felt supported. The mix-up on the loan estimate with the down payment and loan amounts is also concerning, and I’m sorry for any added stress this caused.

Your experience is important to us, and feedback like yours helps us improve. If you’re open to it, my team would like the opportunity to look into what happened in more detail and address any remaining questions or concerns. Please feel free to reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST Monday through Friday, but don’t hesitate to contact us anytime.

Thank you again for bringing this to our attention. We’re committed to learning from this experience and making improvements to provide better communication, accuracy, and support for our clients in the future.

5 out of 5 Stars
Would Recommend

The whole team was great to work with. Everybody was friendly and helped with everything that I needed. I would say I had the best team to work with.

headshot image of Casey Schaedel

Loan Officer: Casey Schaedel

NMLS# 2084574

5 out of 5 Stars
Would Recommend

Veterans United came through with Navy Federal let me down

headshot image of Brandon Boyer

Loan Officer: Brandon Boyer

NMLS# 2178360

5 out of 5 Stars
Would Recommend
Photo submission from Daniel B.

The entire experience with Veterans United wasn't like a loan officer and loan specialist, it felt like friends helping each other. Look, for us veterans being genuine is huge. We can sniff it out when you aren't, and the entire team was rock solid genuine. I never had hesitation about anything. We finally did it! Thanks to Nick and Spencer for being there for us, they made buying in this crazy market a lot less stressful.

headshot image of Nick Johnson

Loan Officer: Nick Johnson

NMLS# 2086150

5 out of 5 Stars
Would Recommend
headshot image of Stephen Scott

Loan Officer: Stephen Scott

NMLS# 2061823

5 out of 5 Stars
Would Recommend

Veterans United provided us with a world class team. Chris and his team were an available at all times to answer any and all our questions! I’m currently deployed and our team did an amazing job working their schedules to keep me in the loop while they helped my wife with every step of the process. This team was absolutely amazing in every way possible always going above and beyond! I can’t recommend them enough!

headshot image of Chris Campbell

Loan Officer: Chris Campbell

NMLS# 1604496

5 out of 5 Stars
Would Recommend
headshot image of Adam Underwood

Loan Officer: Adam Underwood

NMLS# 398146

5 out of 5 Stars
Would Recommend
headshot image of Leanna Moss

Loan Officer: Leanna Moss

NMLS# 1126212

5 out of 5 Stars
Would Recommend
headshot image of Taylor Clark

Loan Officer: Taylor Clark

NMLS# 1124030

4.5 out of 5 Stars
Would Recommend
headshot image of Horace Johnson

Loan Officer: Horace Johnson

NMLS# 1880058

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3.5 out of 5 Stars
Would Recommend
headshot image of Charlie Marshman

Loan Officer: Charlie Marshman

NMLS# 2070027

5 out of 5 Stars
Would Recommend
headshot image of Abbie Schneider

Loan Officer: Abbie Schneider

NMLS# 2059890

5 out of 5 Stars
Would Recommend

Amazing group of people who are very capable and responsive.

headshot image of Moya Brown

Loan Officer: Moya Brown

NMLS# 1493916

5 out of 5 Stars
Would Recommend

As a first time homebuyer in a tight real estate market I cant recommend Veterans United enough. Communication was always quick, clear, and concise. If I had questions they had answers. They took the pain out of a process that is anything but easy and made it a pleasure. The only reason I rated them 10/10 was because 11/10 wasn't an option. If you’re a vet and have this option open to you, do yourself a favor and use VU.

headshot image of Gabe Marley

Loan Officer: Gabe Marley

NMLS# 2362261

5 out of 5 Stars
Would Recommend
headshot image of Greg Wiele

Loan Officer: Greg Wiele

NMLS# 1374334

5 out of 5 Stars
Would Recommend

Overall great experience l, will definitely recommend alex to other veterans.

headshot image of Alex Dickherber

Loan Officer: Alex Dickherber

NMLS# 2070297

5 out of 5 Stars
Would Recommend
headshot image of Brian Poterbin

Loan Officer: Brian Poterbin

NMLS# 1100035

5 out of 5 Stars
Would Recommend
headshot image of Horace Johnson

Loan Officer: Horace Johnson

NMLS# 1880058

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