I was concerned at first that this large company would not have the small buisness feel to it, and that I would just be another number. That turned out to not be the case at all. They stayed in touch with me constantly, and walked me through everything I needed in order to buy my first house. They are very serious about their care for Veterans, and did everything they could to get me into a home I love. Their app is easy to use and follow along. It shows everything that is needed to be done and reminds you as it goes. I highly recommend using them for home buying.
This was my first time buying a house and the team made me comfortable even when the process got overwhelming.
Great job guys thanks everyone
The team is hardworking and diligent at making sure things are good to go!
I came into this stressed. But the whole team were professional and awesome to work with I will recommend them over and over. Happy New Year to all.
I am very unhappy that my interest rate was not locked in, in the beginning or that locking it in was even discussed. I am now at a higher rate that cost me alot more money and higher payment. I had to keep calling and explaining that the info they requested was uploaded and explain it to them again. I told them I was very busy at work and they would have to contact me in the evening or early morning. I would get a voice mail and have to try and get back with them. I have used Veterans United in the past and had a good experience. I am extremely upset with the delay on locking in the interest rate, but when you are that far into the process, you are kinda stuck! Not to mention that they got the down payment and loan amounts backwards in the first loan estimate and it took a few days to fix it. I feel like everything was poorly executed. Not sure if I will use them in the future nor recommend.
Response from Veterans United
Hi Destry,
Thank you for sharing your feedback. I’m truly sorry to hear that your recent experience didn’t meet the expectations set by your previous interactions with us. It’s especially frustrating to hear about the issues with your interest rate lock, and I understand how upsetting it must have been to end up with a higher rate and payment. This is a critical part of the loan process, and I apologize that we didn’t handle it with the clarity and urgency you deserved.
It also sounds like the communication around document requests and timing wasn’t effective, especially given your busy schedule. We should have done a better job accommodating your availability and ensuring you felt supported. The mix-up on the loan estimate with the down payment and loan amounts is also concerning, and I’m sorry for any added stress this caused.
Your experience is important to us, and feedback like yours helps us improve. If you’re open to it, my team would like the opportunity to look into what happened in more detail and address any remaining questions or concerns. Please feel free to reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST Monday through Friday, but don’t hesitate to contact us anytime.
Thank you again for bringing this to our attention. We’re committed to learning from this experience and making improvements to provide better communication, accuracy, and support for our clients in the future.
The whole team was great to work with. Everybody was friendly and helped with everything that I needed. I would say I had the best team to work with.
Veterans United came through with Navy Federal let me down
The entire experience with Veterans United wasn't like a loan officer and loan specialist, it felt like friends helping each other. Look, for us veterans being genuine is huge. We can sniff it out when you aren't, and the entire team was rock solid genuine. I never had hesitation about anything. We finally did it! Thanks to Nick and Spencer for being there for us, they made buying in this crazy market a lot less stressful.
Veterans United provided us with a world class team. Chris and his team were an available at all times to answer any and all our questions! I’m currently deployed and our team did an amazing job working their schedules to keep me in the loop while they helped my wife with every step of the process. This team was absolutely amazing in every way possible always going above and beyond! I can’t recommend them enough!
Ready to see for yourself?
Experience first-hand why 327,578 homeowners give us a perfect score!
Amazing group of people who are very capable and responsive.
As a first time homebuyer in a tight real estate market I cant recommend Veterans United enough. Communication was always quick, clear, and concise. If I had questions they had answers. They took the pain out of a process that is anything but easy and made it a pleasure. The only reason I rated them 10/10 was because 11/10 wasn't an option. If you’re a vet and have this option open to you, do yourself a favor and use VU.
Overall great experience l, will definitely recommend alex to other veterans.
