Lauren Ross made this experience awful
Response from Veterans United
Hey Edgar,
I’m really sorry to hear that your experience wasn’t what it should have been. That’s not the kind of service we aim to provide, and we’d love the chance to learn more about what happened. If you’re open to it, please reach out to my team at 1-800-212-5200 or ClientAdvocate@vu.com. We take feedback seriously and want to do what we can to improve.
***** If you are a veteran, this is the way.to.go. They helped us through the complexities of getting a VA loan. Very friendly and professional. Highly recommend. Thank you
My husband and I have had the pleasure of getting to work with Aaron McMahon and the entire VU team. They have consistently done everything they can to ensure we get the best offers we can and we couldn’t have gotten our dream house if it weren’t for them. They fought for us as first time home buyers in a very difficult housing market and now we live in an amazing town that fits our family’s needs. We just refinanced within one year due to them too. Thank you all!!
This was a fun, exciting, and stressful experience and the VU team made it happen for me!
My experience with VU was amazing! The process was quick and I had the whole team with me every step of the way. On my closing date there was a personalized package to me from the team that was very thoughtful and way above and beyond. I will 10/10 recommend them to my friends and family.
Bill and his team went above and beyond ensuring we were able to get our dream home. Bill had multiple solutions at the ready that kept us in line to closing. True problem solvers and dedicated professionals. I can’t wait to work with Bill again in the future.
Wonderful experience. Thank you all
We had a challenging purchase, every step of the way the loan team was in communication up until the very end. Planned PTO and holidays were a real challenge for this team. Follow up could be a challenge and hand off to another team member were challenging at best. When we ran into issues just before closing, it seemed the entire loan team was out of the office and we had to go to a client advocate to get assistance. The client advocate was AMAZING but took time to get in touch with them as I had to dial into the (800) # and get testy.This was our 4th purchase with VU, we love them but we have had the same experience with every transaction. Need a better method of monitoring and communication in order to put the purchasers at ease.
Thank you!
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If you're looking for a new place, and a team you can count on, look no further. Sometimes a short review is best when you can't think of any reason anyone would want to look further than Veterans United. Thanks Kody, and team, for always being there and keeping it real. Genuine sincerity means so much!
We couldn’t have made any of this happen if it weren’t for the professionalism, expertise, patience, and kindness of our loan team. I am beyond impressed with them and they deserve a raise!
Thank you to the whole loan team. Everyone has been great and really efficient. It brings peace of mind to know that knowledgeable experts are in my corner and care about our success.
Outstanding customer service! Kody and team are very knowledgeable and went out of their way to be of service and accommodate my schedule/needs. I highly recommend using VU!
If there were options for 1-15 I would put 15. Outstanding services all of my questions were answered. Outstanding people but better customer service.
