Aloha. All of the agents were the best. They worked
out all of my questions. Work with me to get all my documents together, dang. Very helpful all agents. Mahalo. 🙏👍😎
Great job
Everything on your end went well
The team was fabulous, worked hard to help me and assured that I closed on the new home!!!
Thank you Veterans Home United Family in welcoming us and making our Home Buying experience a pleasant and memorable one!!!
Veterans United continues to be my go to company to partner with, throughout the VA home loan process. They make it really easy for a veteran to buy a home. Even while on disability, and going through a divorce, they made the entire process very easy. I can’t believe that they were able to help me fix my credit and that I bought another home so quickly. I’m a very happy customer. Thank you to everyone at Veterans United.
A huge thank you to this team. We had a world of questions and fears and you all gave us peace of mind through the whole process. Thank you for being readily available and getting back to us so promptly. You all treated us like friends and family. You have given our family and a retired veteran a home . From our hearts thank you Asli, Adam and Hayden and the whole team.
I want to just thank the team for everything. Your efforts have maybe our dream I'd owning a home a reality. My wife and I are no longer dreaming thank you
Thank you Veterans United. My loan team was amazing. I would recommend them whole heartedly!
This is me in front of Grace's Haven, my new dream home!
I just want to salute Veterans United Home Loans as a way of serving service members and veterans. This was my 2nd time working with them and again it was a pleasure. Respectfully, Leo..
With it being our first time buying a home it seemed like there was a lot of services provided through veterans united but I did not know how to use them aside from loan officer/coordinator and buyers agent.
This was my third home purchase. It was by far the easiest purchase that I've made. The app based processing was extremely easy to use and intuitive. Kate and Rob were easy to work with.
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We refied at a full point below the original rate. They made refi so simple we hardly had any work to do. It went smoothly and quickly. Can't say enough about the competence and willingness to ensure a great lending experience. All were great!
When my husband started hospice last year, he told me he wanted me to "buy that little house or condo you've been wanting." Now that he's been gone about a year, I got up the energy to take some steps forward. But, where to go? I had heard that the VA doesn't give home loans to surviving spouses. Google said differently. My journey with Veteran's United was low key, no pressure, we are on your time, ask us anything and enjoy the process. My agent and I found a wonderful Condo, the finance process was quick and I closed earlier than I could have dreamed of. Perfect!
Veterans united loan team made the process stress free and easy to understand.
Ill put simple I didn't think the customer service was what it used to be after my first time purchase the customer service was almost one way with the VU team needing information from me and questions from them to me but in regards to myself I had a very tough time at times trying to get a hold of someone to the point where I was asking friends and family questions that I needed to ask the lender due to the fact that they did not call back or leave a message giving an attempt to help out I am appreciative for the work put into my home buying journey but I would of liked to have a better interaction with the entire VU Team
Response from Veterans United
Hey Marden,
I’m really sorry to hear that your second experience with us didn’t match up to the first. It sounds like there were some serious communication gaps this time around, and that’s definitely not the experience we want our borrowers to have. I know how important it is to have a team that’s there for you every step of the way, and I completely understand your frustration with feeling like you couldn’t get the help you needed when you needed it.
You should never feel like you have to turn to friends and family for answers that your lender should be providing. I’m glad we were able to help you get into your new home, but I really wish the process had been smoother for you. I’d love to make sure we’re addressing these concerns with the team so we can do better moving forward.
If you’d be open to chatting more, our Client Advocate team is here to listen. You can reach us at 1-800-212-5200 or email us at ClientAdvocate@vu.com. We’re available Monday through Friday from 9 a.m. to 5 p.m. CST, but feel free to reach out anytime.
