Overall great experience, communication was easy and thorough. Their team was easy to work with all the way to closing!
Thank you all from my family to yours!!
Honestly would never used VU again. Next to zero communication, way too many people on your “team”… no one answers phone calls, everything is done through text and just aggravating to get clarification. When closing got pushed to the next day, not one person from the team reached out to me to explain why nor previously did they explain what needed to be done. The notary was more helpful than the team.
Response from Veterans United
Hi Alexis,
Thank you for sharing your experience. We’re committed to learning from this and making improvements to ensure a better experience for future clients. It’s disappointing to learn that communication was lacking and that having multiple team members made it harder for you to get the support you needed. Closing delays without clear explanation and the feeling of being left in the dark are not the experiences we aim to provide, and I apologize for the frustration this caused.
Our goal is to make the homebuying process as straightforward and supportive as possible, and it’s clear we missed the mark here. You should have felt informed and supported at every step, especially in the final days before closing. Your feedback is invaluable, and we take it seriously as we work to improve our communication and coordination across the team.
If you're open to discussing this further, my team would appreciate the opportunity to learn more about what happened so we can address these issues directly. Please feel free to reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST Monday through Friday, but don’t hesitate to contact us anytime that’s convenient for you.
9 months and we finally closed and we could not have asked for a better company to deal with all the ups and downs we went through.
Just an amazing overall experience! Couldn’t have asked for more!
The pride and professionalism of The VA Home Loans is second to none. They always respond promptly with great news.
After closing, I received the gift of a custom Military cutting board and a T-shirt.
The entire crew at Veteran's United are Top Aces in my book.
I did have an opportunity to work with a couple of other Veteran and first time home owner programs, and one of them would have even been a little less on my interest, but I would not have traded my experience with Veterans United. My team was amazing, conscientious, on the ball, and so easy to talk to. When I had a question, they reached out immediately, and never left me worried or in question. This is my first, and most likely last time buying a home, as I waited until later in life, and I am so glad that I chose you guys to do that. Thanks Again, Victoria, US Navy Veteran.
Everything about Veterans United Home Loans was wonderful, all the assistance provided from the home loan to the moving in made working with them easy and great!
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An amazing team that creates a seamless and positive approach
VU has made a stressful process easy, for the second time! Thanks to everyone involved!
I will definitely recommend Veterans United to my family, friends and co-workers. Thank you for all you have done for my family and me. God Bless you.
I think Veterans United is the front runner in the VA Loan servicing industry. Fast response to our inquiries, and their ability to inform clients!! Awesome! Videos and text articles to inform clients about what is going on. Electronic signatures to sign documents and a concierge to keep team members connected and help you complete the process. We couldn't have done it without them!
From start to finish the process was relatively painful!
I highly recommend Veterans United. My home buying experience was far and away better than anything I experienced with previous home purchases.
