I do not fault Veteran's United - but this application effort was delayed beyond "Normal" due to late, strung well out Water Well Contingencies. I reported "My Rural Shared Waterwell early in this application - yet it became an issue unexpectedly way late in the process. I fault "Work at Home" VA Reviewers in Denver.
Interestingly - immediately after President Trump was Inagurated, signed a "Return to Work, end Work From Home" policy for Government Employees - magically on a specific day just afterwards - mine and other V.A. Applications appear to have been "Approved" in mass. Brandon communicated regularly, performed very well in this ordeal!
But I am a mere 100% Disabled Veteran, how would I know anything. (Leukemia due to Military Chemical Exposure).
My application went far beyond the time to close expected.... from 2024 to 2025 actually. However, All funds recieved and I am very pleased. Respectfully,
Charlie Brodie
I have not had a good experience refinancing as I am now at a point where I no longer have flood insurance as the loan process got drug out until my flood insurance expired and veterans united cancelled the escrow payment to renew the flood insurance. When I called to get this corrected I was passed back and forth between their insurance dept and their escrow dept and told that the original escrow was closed so they couldn't help me I was then placed on hold where they disconnected the phone call on me.
Response from Veterans United
Hi Franklin,
I’m so sorry to hear about the issues you’ve faced during your refinance, especially with your flood insurance and the challenges you had trying to get this resolved. I can only imagine how stressful and frustrating it must have been to feel passed around between departments, only to have your call disconnected. That’s not the level of care or service we strive to provide, and I truly apologize for the inconvenience this caused.
Your situation is important to me, and I’d like my team to take a closer look to better understand what happened and see if there’s anything we can do to make things right. If you’re open to it, please reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com.
Thank you for bringing this to our attention. We take feedback like yours seriously and want to use it to improve the experience for others in the future.
We have been so happy with all the help we have had everyone has went above and beyond. Thanks alot. George and I are very happy.
Thank you for all the help! This is the 4th time I’ve worked with. Veterans United and won’t buy/refinance any other way!
Never met nor talked to Thurman, but I talked with every other team member under him! They all did
a great job!
Utilizing Veterans United has been a great experience. Every interaction with them makes it seems like we are friends.
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Veterans United in my opinion is the best way to buy a house!!! I will never go to any other company. They make so simple for the buyer and they get it done fast!! Couldn't ask for a better experience!!
The whole team was great to work with. Thanks you all!
Veterans United came through with Navy Federal let me down
When we bought this house we used my VA benefits and the loan process was so easy, it makes me wonder why we didn't use them before. Thanks for all your help for a fast and seamless buying experience.
