The whole Veterans United team was an absolute 10/10. As a first-time homebuyer, I had a lot of questions and uncertainties, but they made the entire process smooth and stress-free. They were incredibly patient, knowledgeable, and always quick to respond. I especially want to highlight how helpful my realtor team was—they truly went above and beyond to guide me every step of the way, making sure I understood everything and felt confident in my decisions. I couldn’t have asked for a better team to support me through this journey. I Highly recommend!
Thank you Josh for all of your advice and suggestions during the process. Veterans United should be proud to have a stand up guy working on their team. Thank you. The only suggestion........Veterans United should test the knowledge of the Realtor for VA criteria for move in ready houses. This alone would speed up the process and create less stress for the Veterans applying. Thank you
We’ve used VU twice and a smaller lender once for our three total times we’ve purchased a home using the VA Loan. Will highly recommend them over and over as we haven’t seen many other lenders top their customer service and support throughout the process. We always feel informed and like we’re part of the entire process during each step, whereas other lenders keep to themselves while working on things behind the scenes. Grateful for VU and will always recommend them for VA Loans.
Despite the many challenges we came across my team worked with me to ensure we were able to get the loan completed!
Veterans United is wonderful, they made this process very easy and our dreams come true. Such an awesome company and a great team! Thank you all so much for everything and we will forever appreciate you all!
if you are a veteran and planning to use your VA benefit to buy a home, you would be a fool not to use Veterans United home loans!
Their team and their easy to use website made this process very enjoyable!
Don’t think you’re smarter than the room just click on Veterans United home loans and before you know it, you’ll have a new house!
Daniel and Deana Moore United States Navy veteran.
Absolutely veteran friendly. No matter what you need, Veterans United and staff get things done! I'm so happy that I chose VU for my loan and can't wait for future investments with them!
You sold my loan before i even made my first payment, which shows that you care more about making a quick buck over the customer.
Response from Veterans United
Hey Shane,
I hear your frustration, and I’m really sorry this left you feeling like just a number. Selling loans is a common part of the mortgage industry, but I get that it can feel impersonal—especially so soon after closing. Our goal is always to set our Veterans and military families up for long-term success, and I hate that this left you with a bad impression of us.
If you have any concerns about your loan or need help figuring out who to contact moving forward, My team would be happy to assist. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, but feel free to email anytime.
a 3.5 MINUTE response time, and overall great service. lender was so willing to deal- and compromise- very surprising for a bank. i will enjoy his stapler immensely-
Working with Veterans United was a fantastic and very simple process I would highly recommend them to any veteran that is looking to buy a home wonderful people to work with and Tommy Purk is a top loan advisor and very knowledgeable. Thank you Veterans United.
Honestly so impressed by their attentiveness and willingness to find answers to all my questions and concerns. Such a great team to work with!
