Thank you for making this challenging season as smooth as possible for us, you have helped us navigate some complex challenges!
Easy and understandable process, would use them again!
I only trust VU as my mortgage broker. They care about veterans and it shows. VU has always made the mortgage underwriting process as painless as possible.Waiting for my next IRRL, through VU, as interest rates drop over the next couple of years.
The team did great work with all of the documents contacted me as needed and worked quickly to get the job done. Thank you all for a job well done again.
Always a great job and appreciate your patience
Will be using veterans united from here on out. Best customer service from the entire staff I have ever received. Answered all my questions and I felt reassured the entire process. Thank you
Response from Veterans United
Richard, we appreciate your honest review. Based on your rating, it appears we might have room to improve. We do not want to make assumptions; therefore, we invite you to connect with a member of our Client Advocate team. We care deeply about customer service and a member of our Client Advocate team would love an opportunity to discuss your loan experience in greater detail. It is always our goal to strive for improvements, and acknowledge any mistakes made along the way. We look forward to learning more about what may have caused you to feel this way.
I was a bit frustrated with uploading documents, not being able to document sign etc...however, I realize it is for my protection as it does have personal information. That being said, it was a relatively easy process, the staff were courteous when answering my questions. Thank you for everything
