Exactly what I expected it to be the team made it extremely smooth and painless process.
First time buying my home. Fast and smooth. Down to every detail. Would 100% recommend! Thank you Veterans United!
The whole team was exceptionally helpful and very efficient and quick on getting our home. Always available yo help with questions and giving guidance.
This is my second mortgage with VU, they were just as great the first time around and the second time. They helped me buy my first home quickly, and sell it quickly as well. This second go around went just as smoothly as the first, they have great team members all around to make the process as simple and informative as you could wish for.
I have used Veterans United for several home purchases and they have been wonderful to work with. Jon McCarty and his team are very professional, informative and easy to work with. In addition to working directly with me, they are have been very responsive to my realtor and attorney if there was something that they needed. Highly recommend Veterans United.
It’s been a pleasant experience working with Veterans United. I’ve made mistakes in buying my last two homes but it wouldn’t have even been possible without my VA loan and the team at VU that helped seal the deal. Thank you for the support for my family!
Mike Patzius was completely unprofessional in the way he handled our loan. It appears he didn’t review any documents until 48 hours before closing then called me 1 day prior to closing and informed me I would need to come up with $4,000.00 more dollars for cash to close. Then when I finally had a post lined closing with the attorney’s I was informed there that I would need $200.00 more dollars. I have never in my life been treated more poorly and not kept in communication with prior to working with Veterans United. When I spoke to Brad who is allegedly Mike’s boss he couldn’t offer me any insight as to why just kept coming up with standard excuses like I would have to look into the file and typical bs to try to appease someone. $4,000.00 dollars to make up because of someone’s incompetence as a loan officer is disgraceful and I will be letting every home buying veteran to steer clear of Veterans United. Even the realtor and attorneys could not believe what had occurred so I wish it was just me being jerk but, it’s clearly not if people not involved saw it too. Mike and team did your company a great disservice in the eyes of not only the home buyer me but also everyone associated with the home buying process as well as every veteran homebuyer I come in contact with. Absolutely unacceptable. Do better.
Response from Veterans United
Hey Joseph,
I’m really sorry to hear how this experience played out. Last-minute surprises—especially when it comes to something as big as buying a home—can be incredibly stressful and frustrating. I can absolutely understand why you’d feel upset and unheard in the middle of it all.
I’d really like to take a closer look at what happened here, especially around those last-minute cash-to-close changes and the communication (or lack of) leading up to closing. That’s not how we want anyone to feel while working with us—especially not a Veteran or someone supporting one through the homebuying process.
If you’re open to it, I’d really appreciate the chance for my advocates to talk this through further and see what we can learn from your experience. You can reach us at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST Monday through Friday, but please reach out anytime.
I wish I would have known about Veterans United with past home purchases. They made the process so easy. Veterans United is an amazing company to work with. They made home buying a breeze!
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First time buying a home and Ryan made the process as painless as possible. I will definitely recommend to my friends and family looking for homes
I could not have asked for a more fluent process. The knowledge and care this team provided is beyond anything expected. They truly care about the homeowners and want to give them the best experience!!!
Mark Fuchs, Spencer Wesson, Bill Carrol, and Sean Pease are Godsends and agents of speed, accuracy, and determination. Without those four I would not have been able to close on a house so soon.
I will regenerate that Chris went above and beyond his duties, I’m stationed in Germany and purchasing a house state side the impossible made possible by a dedicated Human being Mr Rorh did an outstanding job. I would recommend he takes a case as I know he ensures and follows through all the way till the closing evening with the huge waters that parted us. Thanks To mr Roth I have a home to move into as I arrive Back to America.
Thank you so very much for being so quick and on top of everything allowing us to close before the end of the month. If it weren’t for the law firm used this would have been closed in 2 weeks;o)
