As a veteran, it feels good to know that you are always there me.
No Comment.
This has been the most pleasant and worry free process. Mrs. Stephens was super helpful.
Maintained constant communication and assistance. Thank you 😊
I have worked with Veterans United and Kollins team twice now and they made it so easy and worked so hard to meet my needs!
Everyone on the loan team was great. You guys do an amazing job of staying in contact with us and informing us of any and all changes and updates!
Started in October didn't finish until mid December. No clear and consice guidance. Things had to be done multiple times. Absolutely frustrating
Response from Veterans United
Hi Benjie,
I’m really sorry to hear about your experience. A process that stretches out for months, with unclear guidance and repeated tasks, is absolutely frustrating—and it’s not the smooth, streamlined experience we want for anyone. I can imagine how stressful that must have been for you.
I’d really appreciate the opportunity for my advocates to learn more about what happened and see where we fell short. If you’re open to it, please reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We’re in the office from 9 a.m. to 5 p.m. CST, but you can leave a message anytime, and we’ll follow up as soon as possible.
The Veterans United team was excellent to work with and made the refinancing process smooth and easy. Carrie Freeman and Nina Eacker were very professional and friendly. They are a great asset to you and for future Veterans United clients. Thanks so much for being great and for the wonderful t-shirt!
We started the refinance with another bank and was taking SO LONG and SO PAINFUL....we closed it and jumped over to ya'll!!!! Your customer service and speedy process was phenomenal🙌💯
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This was my first time purchasing a house without my husband. Who died last year. But working with Veterans United was a good experience, because they were always there to help in any way.
From day one, I started in Portland, Oregon. with a vision of buying a home. United Veterans and Mr. Neil Hansen helped me believe that could be possible. I am grateful for everyone who helped me secure my home here in South Carolina.
