Zach Roberts
Zach walks into the office every day ready for the opportunity to help each and every Veteran and active duty service member. He is passionate to help those that have served and are serving our country to fully understand the benefits they have earned and he strives to fulfill their dream of homeownership. Zach has been assisting Veterans for over seven years as a part of the Veterans United team. Zach attended the University of Missouri where he studied finance and real estate. Football has always been a passion of his and cheering on the Mizzou Tigers. He especially love spending time with his wife and their two amazing children.
Zach Roberts
Loan Officer NMLS #1200238
| Office | 800-814-1103 x4749 |
|---|---|
| Fax | 573-445-8603 |
| zach.roberts |
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| Address | 1400 Forum Blvd Columbia, MO 65203 |
Reviews
See what 866 customers have said about Zach Roberts
Zach was very responsive, it was a pleasure working with him, a wealth of information
I honestly could not ask for better help. Zach helped me with everything and he explained every answer he gave to all the questions I had.
Great communication and follow up. I felt like he was always available to answer any questions that I had.
The communication between client and loan officer was poor and a lack of. During the entire process things continued to pop up that I was unaware of. As a Veteran and being that I served this country certain breaks and programs are given to us to help. Nothing about this process helped. No credits, no programs, no anything. The VA loans are for veterans who don't have a large amount of funds for down payments to not have to pay a lot of money and be able to purchase hassle and stress free. This process was not that. And for the loan officer to say... I don't have to give you no credits is very unprofessional.
Response from Veterans United
Hi Joseph,
First off, I want to thank you for your service to our country. It means so much to us to be able to serve those who have served, and I�m genuinely sorry that we didn�t deliver the experience you deserved. Buying a home with your VA benefits should be as smooth and stress-free as possible, and I hate to hear that your journey felt so frustrating and unhelpful.
I�m especially sorry to hear about the communication challenges and how it left you feeling uninformed throughout the process. That�s not the level of service we strive for, and I understand how upsetting that would be. I�d like my team to dig into what happened here, including the concerns about credits and professionalism, to make sure we address your concerns and learn from this situation.
If you�re open to talking, we�d love to hear more about your experience. Please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. we are here Monday through Friday, 9 a.m. to 5 p.m. CST, but feel free to connect anytime, and we'll follow up ASAP.
Thank you again for bringing this to our attention.
Zach was amazing. We were first time home buyers and had already had discouraging conversations with other financial representatives. When we reached out to Zach, he did a quick review of our records and asked WHEN we wanted to purchase a house.
It was no longer a question of IF we ever could. Encouraging conversations with Zach provided us with the confidence and the support we as a couple needed He made it clear from the very first interaction that he and Veterans United had our back.
My experience from beginning to end has been a extremely positive! Veterans United Home Loan Team has been wonderful. They have held my hand and treated me like family. I want to especially thank Mr. Zach Roberts for being so kind, showing concern for me and, my family because this market is tough for veterans like myself. Having a place to call your own nowadays is big deal during this pandemic. I feel I am truly blessed to have had people like Zach Roberts and the entire Veterans United Home Loan team by my side throughout my journey to home ownership!
Amazing service. I never had to wonder if/when I would hear an update, all directions were communicated clearly and concisely, and any time I had questions, even if they seemed less than intelligent at the time, he was very patient and answered me without talking down to me or under explaining.
10/10, highly hope he is my loan officer for my next home.
