I think ever was very professional and did their job well.Thank you all for the house warming gift.
The whole team was very helpful and easy to work with easy instructions to follow.
Thank you everyone for making my first time home buying experience fast and smooth. I appreciate everyone's prompt communication and knowledge throughout the whole process. I felt like I had the best team to work worth in helping me purchase my home.
Exceptionally helpful and fast helped cross y’all and dot i’s.
The entire team absolutely exceptional, staff were very friendly and helpful, they exceeded my expectations. Honestly buying a home was nerve wrecking but the whole team was phenomenal. Being a first time homebuyer was stressful enough. But Nate, Audrey, and Shelby were patient and extremely supportive throughout the process. I’m extremely appreciative of their help. I loved how I flexible they were with my schedule. The team was very quick with responses and followed through with everything.
Working with Veterans United Home Loans was an outstanding experience, and I can’t say enough good things about my amazing team: loan officer Ross Pierson, concierge Megan Rector, and loan coordinator Kristine Wilder. From the very beginning, they went above and beyond to make my home buying journey smooth, stress free, and even enjoyable. Ross was incredibly professional, knowledgeable, and always quick to answer my questions with clear explanations. Megan provided exceptional support as a concierge, ensuring I had access to all the resources I needed and guiding me through each step with care and attention to detail. Kristine was equally amazing, keeping everything organized and on track while making the process feel seamless. Their teamwork, communication, and genuine dedication to helping me purchase my dream home were truly unmatched. They made a process that could have been overwhelming feel manageable and even exciting. Thanks to Ross, Megan, and Kristine, I was able to close on my new home without any issues, and I couldn’t be happier. I highly recommend Veterans United to any veteran looking to buy a home, this is a team you can trust to have your back every step of the way. Thank you all for making my dream a reality!
The Veterans United team really worked closely together and with me to keep me informed every step of the way. Everything was clearly explained which made my loan process feel seamless and quick. I have already recommended them and real estate agent Matthew Cowie to a friend 👍
We will definitely use Veterans United for our next home purchase and will recommend Veterans United to our friends.
The home buying process is a stressful one that was made much better by Jennifer and Megan.
We are grateful for this all star team, from day one they were on it and ensured everything went smoothly. Thank you all for all that you did to get us in our forever home.
Thank you for being so helpful and willing to stay fluid with the changes. Couldn't have asked for a better first time home buying experience.
Great job all around. Thank you.DJ
Despite some hiccups in the communication between the Lending team and the Agent, overall I had a good experience utilizing Veterans United for my first home purchase.
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The whole team made us feel so comfortable and the whole process so smooth. 10/10 would recommend working with Veterans United.
Veterans United made the home buying process easy to understand. Everyone was very helpful and showed their willingness to help my family search and buy a home. Thank you for helping Veterans get their dream home.
I am writing to express my dissatisfaction with the service I received during my recent purchase in September/October 2025. I found the experience highly unsettling and felt taken advantage of.During the purchase process, the interest rate dropped to 5.8%. I was explicitly informed by my loan officer that he would lock in this rate for me, with the possibility of it dropping further. Unfortunately, the rates increased back to over 6%, and I was ultimately financed at 6.628% instead of the promised 5.8%. Despite my representative's denial of committing to the 5.8% rate, I was assured otherwise, which led to significant disappointment as a first-time buyer. I sincerely play on words, and as a first time buyer, I was definitely fixated on the 5.8% and no one could tell me otherwise. I was very excited…At least at that point in time. Whatever happened to, “the phone calls are recorded for quality assurance purposes“? Pretty ironic that the phone call was not recorded.Additionally, the loan terms were altered before closing, with additional terms added, further complicating the situation. Given my circumstances, including having signed a second extension on my rental apartment and the impending expiration of my lease, I felt compelled to proceed despite my reservations (100% Disabled Veteran and family with special needs child).To add insult to injury—My daughter is attending college on a Volleyball scholarship…Veterans United sent a gift for BASKETBALL…smh. No, I’m not being ungrateful…I’m just being really mad and pissed off! FILTERED!Just goes to show and prove…It’s all about that “dollar bill”!I am profoundly disappointed with the service provided and believe that this company should not be associated with Any Veterans.
Response from Veterans United
Hi Darryl,
I’m really sorry that this experience left you feeling disappointed and frustrated. Buying a home should be an exciting milestone, especially as a first-time buyer, and I hate that you walked away from this process feeling misled. I’d really like my team to take a closer look at what happened with your rate lock and the changes to your loan terms before closing. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com so we can talk through this.
I also hear your frustration about the gift. It was meant to be a small token of appreciation, but I can see how the mix-up might have made it feel impersonal. That’s on us, and I appreciate you sharing that feedback.
I know you put a lot of trust in us during this process, and I appreciate you taking the time to share your experience. I’d really hope we have the chance to learn more and see how we can do better.
I submitted a request for an estimate on what I qualify for, not expecting anything to come of it. But less than 60 days later I'm in the house of my wife and I's dream. Everything moved as smooth as possible. My designated team was on top of it every step of the way. And the user interface for uploading documents is so straightforward and easy to use. This is my first time buying a house and I couldn't be happier with the experience.
We wouldnt know what to do without the team we had since we are first time homebuyer. Hooyah VU!!!!
Smooth transaction. Well done, everybody. Especially the loan coordinator, Hannah Loesing. She was fabulous. Very responsive. On top of everything. Deserves a raise.
