Veterans United is aptly named. They do care about veterans and the team always showed their appreciation for my service to country and always bent over backwards to get my wife and I through the stressful adventure that is buying a house. Taylor Clark and Jeffery Howard were readily available to answer my questions and help me through whatever diffculties or confusion I was faced with. In fact, I called Taylor on his personal cellphone and discovered he was at home with family and sitting down to dinner. He was extremely courteous and took the time to answer my questions even though he was "off the clock."
When our first house we were beginning the process of purchasing burned down, the entire team contacted us and offered us sympathy and encouragement which ultimately led us to the home we finally purchased. Their personable and professional outlook is a testimony to their dedication in supporting veterans in their search for a home and smooth the path in the purchasing process.
As we say in the Navy to those who are stellar and outstanding in their actions: "Bravo Zulu! BZ!"
Joseph and the team were fantastic! Answered all my questions and helped me understand what was going on throughout the home-buying process. There was no pressure to make any decisions, just gave me the options.
Veterans united made this experience so easy and took away alot of the stressors of buying a home. The website is very user friendly with the checklist and tasks that I needed to complete made things streamlined for me. I would recommend this company to all my buddies who are trying to start their real state journey.
Polite professional and responsive. Very restful of my needs.
Loan coordinator was not very communicative during the process and was very hard to reach. We had to jump through hoops in order to get the deal done on time for things that we should’ve known before hand to make our jobs a lot easier.
This team made the home buying process so easy! We are so excited to have purchased our first home!
This was the best experience I had buying a home.
Never in doubt the outcome would be satisfactory to everyone.
Its actually hard to put into words how good my loan team of destiney, mason,Jennifer and rachel were from the very first contact all were nothing short of extraordinary in all aspects of my home buying experience not only would i recommend them but would go as far to say search them out and you will literally have no stone unturned
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Thank you, VU, you made my dream come true!!!!
There great and very patient with you, they will go over and beyond to cater to your needs. I will recommend them to my Veteran friends anytime.
Justin was incredible. I felt like he went above and beyond helping me through the entire home buying process. Would definitely recommend him to anyone who is looking for a smooth road to a new home!
Under writing was not easy to work with. Not allowed to communicate with buyer or agent. Seemed they tried every reason NOT to give the loan when it should have been the easiest loan ever written. Very dissatisfied over all with VU.
Response from Veterans United
Leslie,
I’m sorry and get where you’re coming from. Underwriting requests can often be cumbersome to work through. Communication between underwriters and anyone involved in the real-estate transaction is strictly prohibited during the loan process. This is a federal regulation all mortgage lenders are required by law to comply with. If you still have concerns or lingering questions please reach out. Thank you for letting us serve you all the same.
Sincerely,
Kendra, Client Relations
We are very pleased with the final results that we achieved with the direct help and guidance of Nick and Mason our only regret is that we didn’t refinance sooner with the help of Veterans United
