Exceptional work and exceptional people! Thank you for the personal touch with my wife and I. You guys made us feel very welcome and comfortable every step of the way. Great work!
During our home refinance, the professionalism and tremendous care shown to us by Veterans United (along with Mr. Jerry Landrey and Mr. Nathaniel Graham) exceeded our expectations!! It is easy to see why Veterans United is one of the top rated Home Loan institutions in the nation! The guidance and assistance provided by my Loan Team reflects great credit upon Veterans United! Thank you so much for your outstanding service and commitment!
Richard K. Tolbert, Jr. MSGT (Ret) USAF
Dothan, Alabama
I did all the work.
Response from Veterans United
Randell,
Dang, I’m sorry you felt you had to carry the workload during your loan process. I assure you this is never our intent. If you’d like, our Client Advocates are available to listen more about how things went here. When we know better we can do better. We certainly would like to make note and use your feedback for follow-up coaching opportunities. Above all else, we’re here for you and hope to talk soon. We sincerely wish you the very best getting settled at home.
Sincerely,
Kendra, Client Relations
I would highly recommend veterans united with how much they were able to help my wife and I throughout our entire house buying process. Great team I got to work with and can't wait to work with them in the future for other properties I would like to purchase!
Fantastic team, well rounded and super helpful. On top of that they worked around the clock, dealing with my crazy schedule which allowed me to close ahead of time.
They were great and I appreciate the hard work they did!
Nicole was running me all over town. She took away all my entitlements and said they
were not necessary. She was working on the wrong side. I was tramatized by all
the crisis demands. I had a flash back to when I was a teen ager and given shock
treatment. I had buried over 50 years - now I am faced with it forever.
I have many problems in the new place because of technology. She did not know her job and Robert Kavaly ? had to get on her case. I should not have been given so many demands - I did my work way ahead of time and she was way behind with her part.
I have never worked with any transaction as poorly as this one was. I am still upset
over that and now dealing with problems at my condo. I now know why my memory is so poor. My brain was fried to make me forget as a teenager.
Response from Veterans United
Darlene,
I feel this. I'm so sorry for all you went through here. I want you to know Dave and the Client Advocates will continue to offer additional support if there's anything at all you need from here. We'll be using your feedback for follow-up coaching as needed with your homebuying team and training managers. When we know better, we'll take the necessary steps to avoid other Veterans from sharing a similar experience. Thank you again for tapping us in.
Sincerely,
Kendra, Client Relations
Veterans United was fantastic to work with and I would recommend them to anyone! We got our approval letter in mid-August 2022 and closed on our home November 4th, 2022! The process was very easy and Tyler and Donna were absolutely amazing throughout the entire process.
The whole team did a wonderful painless job!! Thank you!
