Brian and his team were outstanding. They explained each and every step along the way and answered any questions that I had.
Buying a home is one of the most important and intimidating things we do in life, and for me that this was my first time; it was more intimidating. After my deployment, it was time to do it.That’s when Veterans United came in to play; at first, I thought they were just another lender, but in reality, they are an entire team that works for you and works to get you the best deal, they adjusted to my budget and my interest and helped me in each step of the process, and I'm glad to say that the home buying experience went from intimidating to smooth thanks to this fantastic team.I highly recommend Veterans United to buy your next property.Five stars experience ⭐️⭐️⭐️⭐️⭐️
Overall I believe I couldn’t have been placed with 3 better people to help me out with my first home purchase. Zach, Kyle, and Amanda all deserve a raise! They were great.
Jessica was amazing and great about communicating changes. She was great about getting things done promptly. Even with the extra hoops, she stayed on top of everything.Jody was my real estate agent, she was outstanding! She worked so hard to make sure I got the home I wanted even with all the extra processes we had to go through. She also made sure everything was done right, and went out of her way to take care of me.
Worst experience in home purchasing, worse than the last time I used Veterans United in my 2016 home purchase. No incentives to repeat being a custom here. The loan process was filled with constant back and forth on a variety of subjects, perpetually needing documentation immediately. It was extremely cumbersome and took up way more time from me that should be expected. Even on the day of closing, additional documents and requirements were thrown in at the last hours. Very little transparency and an abundance of errors and rework were required. The loan officer and another member were very rigid, inflexible, inattentive to my own and family needs. Other points, are that they ignored my investment income, brokerage balances, and doubled my debts to manipulate the numbers. All things I was oblivious to until we were deep into the closing process. If I wasn't homeless at the time, I would have walked away. Really seems like they took advantage of my situation to coerce me into a loan that was not as good for me as it could have been.I do NOT recommend this company to anyone. Sadly, I was a fool and gave the company a second chance in hopes that it was a one off bad experience.
Response from Veterans United
Paul,
Thanks so much for writing and I’m really sorry we let you down. One of our Client Advocates will be reaching out so we can look into this further with you. Be on the lookout for an email with their direct contact information so you can reach back out directly. Wherever we can take steps to make this better we’d like to try.
Thank you again for letting us serve you and we hope to talk with you soon.
Sincerely,
Kendra, Client Relations
The whole experience was fast and stress free
Just, for our first home, you all made it fabulous! Thank you so much for all of the help and guidance.
If I have more that 2 thumbs they would be up. I have had quite a few mortgages and this has been the best process so far. My loan was ready to close in just over 20 days. The effort of the team it top notch.Thank You
Jason Kelley
As a home purchaser numerous time It is without reservation for me to indicate that the process of using Veterans United Home Loans has left my wife and I extremely pleased, so please it is certainly by far noteworthy for us to recommend Veterans United Home Loans as the go to place for home loans to Veterans. We salute Veterans United Home Loans for an outstanding service. 1SG (R) Ernest Edwards
I was stressed on closing the house.
We went under contract with a house and it fell through due to the home inspection.
Our lease was ending and the landlord was not very pleasant with us because he “needed his property rented before he goes to Arizona for the winter”
Ben and Kayla worked around the clock to make sure they had everything done right the first time and made sure everything went smooth.
I had many questions as it is my first time buying a house. I’m in the Marine Corps so stuff that is “intelligent” does not make sense to me…. They broke everything down and made it where I could understand.
The process felt like it took forever but that was only because Ben and Kayla wanted it right the first time so it did not delay any time!
I appreciate everyone so much who worked with me! You all are so amazing!
I will definitely be using Veterans United for a lifetime!
Best employees, made this very easy on me!The Repetitive portal things! sending the same thing over and over, then in email.Most of the “to do list” can’t not even submit so had to deny it. Or the information given was not even right, or been sent week prior. But still asked for it again over and over.There needs to be a way for ‘to do list” stuff , to leave a thing open with it so I can write comments or add attachment so I don’t have to explain what was just sent threw txt or email after uploading it, as well as leave it there so they don’t have to resend it next week just to uploaded same paper over and over or fill out the same thing over and over.
Thank you so much! The way you have your personnel set up to help at each process is truly just such a smart business plan. From the beginning of getting your credit ready, having a concierge to help explain the next step and making sure that the person you are working with is meeting your expectations, to Suzanne, Daniel, and the underwriting team…all we’re amazing and I appreciate their work to help me to become a homeowner! I especially want to say thank you again to Suzanne. Hands down she is Veterans United biggest asset and I don’t know if I would have been able to do this without her. Thank you to everyone! Now, if you have any volunteers that want to come help us move I will provide pizza.
I would recommend the loan team under Caleb doing a bit more QA so that we aren’t surprised by feedback from underwriting on documents that didn’t quite meet their needs. This caused some unnecessary delays. Otherwise team was great with follow up and closing the deal.
No complaints whatsoever!
