A lot of miscommunication between team members. A lot of
Miscommunication between lender representatives and us. Lengthy time to get back to us when voicemails at left for a urgent response. Last minute requests which delayed our closing several times! Would tell us one thing and another team member would tell us A another. I would get the required documents in and then it would change last minute and delay closing. Lenders delayed closing 3 times and cost me over $5,000 in Uhual and hotel fees. And ofcourse we could not back out of the deal because we would lose all money invested, so they had us by the balls. Caused a lot of emotional damage. Destroyed my mental health. Fyi this purchase involved a move from Chicago to Texas with a given approximate close date of June 29th. We didn’t close till July 18. It was a disaster dealing with this company. As soon as I can refinance I am out and never returning. I do not recommend. We are seeking attorney advise.
Response from Veterans United
Erik,
Thank you for this feedback. I’m incredibly sorry for all the stress and delays you went through here. While we make every effort to give you an exceptional homebuying experience, we get that it doesn’t always turn out that way. Our Client Advocate team continues to be available to you. Please don’t hesitate to contact Kristen directly if you need anything else.
Sincerely,
Kendra, Client Relations
After using veterans united it made me wonder why anyone wouldn’t use them. From the top to the bottom everyone who worked on my loan made it so simple that even my dog could do it.
It started out stressful because it is a lot that goes into it but thanks to my loan specialists Vishal and Christy I finished strong!!!
Very good and quick on things at least for the team I had work with me.
I was worried about timing with the loan closings, my current home was in contact to sell & I intended to use the proceeds from my sale as part payment on my new home. Everything went sideways & my buyers backed out. Ashley & Olivia reworked my loan so I would not loose my new home,, a great team to work with!!
Veterans United is the BEST! We would highly recommend them over any other! Our team was fantastic and stayed wuth us throughout the process!
Do not think twice. Veterans United is the way the go! They are a company that cares for you and your family. THANK YOU VETERANS UNITED!
Julia Koenig was spot on with answers to all my questions and guided me through the process seamlessly. She was very responsive and was very helpful in getting all the documents to make the loan possible.
Jordan Longshore was very helpful in answering the day-to-day questions Nancy and I had. A dream team; we were lucky to have each one of them.
Veterans United was awesome to work with. Our Home buying experience could not have been any better. Especially working with Benjamin Pritchard. I can not say enough about him. He was amazing.
Veterans United will take care of you! You will have a great team of people to help you along the way!
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First I serviced my country and because of that this had happened in my life and I want all the veterans who way a house just go for it I will change your life. Thank you.
When we first started our loan application, the initial loan officer we were assigned was not very responsive. I’m not sure if he was reassigned to a different case, but I couldn’t get ahold of him via text, email, or call. Once Brandon was assigned and picked up my packet, everything went through quickly.
Daniel was a great first person to talk to I confide in him very much and he was always ready to help me.You can not ask for a better team of professionals to help you though a very difficult decision of your life. Veterans United is the way to go for Veterans I checked the rest no one has the customer service VU had hands down. Semper Fi VU.
