I'm very appreciative of my Veterans United team. Everyone worked together and got my family and I in our new beautiful home. They made me feel like I was very important and made sure I had everything I needed. Not to mention how quick they got it done. Thank you guys very much and God bless you.
Real Estate Agent - Bryce Wade was absolutely outstanding. If I were to sell and buy a home down the line, I would want him to be my agent. He went above and beyond. When I met an obstacle, he would jump right on it to ensure it was resolved in a timely manner. He made himself available at all times, even during a family emergency.
Jimmy and his team were great. I closed on my new home very quickly, and they made the whole process seamless.
Veterans United made our home buying process so smooth and stress-free! The were kind, patient with all our questions, and always incredible responsive to us. We wish we had found VU the first time we bought a house... I will always recommend Casey and his team, and Veterans United to family and friends starting this process.
Absolutely love the team I worked with!
Great team, very responsive and kept us well informed. Would use and will use again.
Although we went with an awesome agent of our choice Amber and her team was dynamite addition to our search for a home I am greatful for their help and guidance in this process.
Josh Capron & his team made what initially felt like a scary and daunting goal so memorable and very nearly stress free. His availability, patience, and willingness to thoroughly explain and work with my wife and I with our first home buying experience will stay in our memory for a very long time. Couldn’t say thank you enough to the team!
As a first time home buyer, I couldn’t be happier that I chose Veterans United! Justin Lucas and the rest of the team were amazing and answered all of my questions and made the process easy and fast!
They did such a fantastic job, I didn’t even realize I was under contract. But seriously, I would highly recommend them to anyone. Thank you for the experience.
I would encourage any veteran looking to purchase a home use veterans united they are dedicated to serve veterans and know the VA system.
There are other lenders out there specifically for veterans that are much easier to work with, alot more friendly, and alot less expensive in terms of fees not to mention VU is not up to date or knowledgeable on any of your local laws or regulations and you will be doing your homework for them, for free of course. Veterans united only uses the word "veteran" as a marketing ploy to entice veterans to utilize them. I would suggest using Hero loans, homestead funding, or any local bank that is not Veterans United. Google the lawsuits they have lost and have pending still. Thanks for nothing United, yeah just united because it's a disgrace you use the term/word Veteran.
Response from Veterans United
Hello Guy,
Thank you for sharing your voice and for bringing this to our attention. We are aware that certain aspects of the loan process benefit from exceptional attention to detail by all those involved and understand that preparing you for all bonafide costs is part of our commitment to excellent service. It is our goal to promote accountability within our teams and consistently deliver an outstanding client experience. Our Client Advocate team has called and left you a voicemail. We would love to learn more about the ways we might help improve the team for future clients. We are passionate about turning experiences like yours into positive training opportunities.
All members of my team was top notch. The buying process was seamless due to their knowledge and promptness. We are 1000 % pleased with the entire process. And appreciate each and every person involved in getting us into our new home.
Exceptional work! As a first time buyer, it was great having experienced people who care, fully work with you
Dan and his team are the absolute best at what they do. They communicate efficiently and very effectively. They are Awesome
Communication wasn’t the easiest at first during the preapproval phase but once we got the preapproval, the process was generally really easy and communication became much easier!
Erinn Cline and Jeffery Howard were my team for my home buying experience with veterans united. The week of closing they both took a vacation and gave me NO other contact. Erinn did provide her cell phone number and promised me I could call if I needed any questions answered. Big mistake. When I called her she screamed at me that she was on a boat in the middle of a lake and that she was exiting to handle my issues. That I needed to have patience. It is not my fault my entire team left me hanging while they both went on vacation. I would never recommend veterans united, and I’m so thankful the process is over.
Response from Veterans United
Thank you for this feedback Lacy.
A member of our Client Advocate Team has left you a message and sent an email for additional details. We understand how the home buying process can get stressful, especially when certain aspects are not resolved quickly and accurately the first time. Delivering exceptional customer service is important to all of us at Veterans United. While we cannot change the experience you had we want to ensure that no other customers have this same experience in the future. Our hope is that your home serves you well and we invite you to connect with us for any needs in the future.
Hands down the best loan experience we have had! Thank you for being awesome!
