Great experience! Thank you for all of your help.
This resource is one of the best privaleges I have access to being a Veteran, I can't stress enough how incredibly seamless they made the process.
Veterans united makes home buying easier for veterans. We’re glad we chose them as our lender.
I would highly recommend this team to anybody. We really appreciate the smooth and flawless transition thru the whole process. It was smooth and flawless best home buying experience ever
Josh was always available, by phone, text and email -- With immediate replies.Looking back at the nearly 30 home loan experiences we have had, there is no comparison to Veterans United.Beyond first class service, his team organized our entire move from mail forwarding to utilities and even finding movers for us. Thank you!
Outstanding, true professionals in every aspect, they work with you and keep you informed each step of the way.
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Response from Veterans United
Michele, it is important for us to incorporate customer feedback whenever possible to improve our service. We are sincerely grateful for your business. Based on your rating, it appears we might have room to improve. We do not want to make assumptions; therefore, we invite you to connect with a member of our Client Advocate team. We value your thoughts on improving our client experience.
If given a choice of team leaders, select Mr. Purk you will reach your objectives.
Ernest Davis
Highly recommend Veterans United to all veterans looking for a lender. You won't be disappointed!!!
Failure to VU to request the VOE in a timely manner created a difficult situation the Monday after we closed. We were scheduled to meet a contractor at the property but were told to vacate the property since there was a problem with the payment being received by the title company. It cost us a day of work, valuable time in meeting with a contractor, and the travel time it takes to get to the new property form our current address. This added undue stress to what should have been a peaceful transition.
Response from Veterans United
Hi Daniel, thank you for providing more information about your home loan experience. Delivering exceptional customer service is important to all of us at Veterans United and we care a great deal about learning more from you on this matter. While we always look to ensure the best experience for our customers, it is important that we focus our efforts on reasonable solutions. We hope that in the end you will enjoy your home for years to come and we apologize for any confusion that may have surrounded the verification of employment. One of our Client Advocate team members is available to speak with you and discuss ways that we can improve for future customers. Please reach out to us for additional support.
I will be recommending Veterans United to all of my veteran friends and colleagues.
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If you are looking for a compasionate team that operates on honesty, transparency, and efficiency Veterans United should be your first stop for VA home loans.
Keep up the good work take care of the veteran
