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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

409,172

Total Customer Reviews

98.1%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 409,172 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend
headshot image of Derek Kriegshauser

Loan Officer: Derek Kriegshauser

NMLS# 954436

5 out of 5 Stars
Would Recommend

Everything went great. This was my third loan with VU and I would defiantly go with them again. Local lenders who claim they could do VA loans could not do what VU did.

headshot image of Crystaline Loveless

Loan Officer: Crystaline Loveless

NMLS# 1211028

5 out of 5 Stars
Would Recommend
headshot image of Blake Crutchfield

Loan Officer: Blake Crutchfield

NMLS# 1464153

5 out of 5 Stars
Would Recommend

This is my second time working with Veterans United and they always provide the best service. From start to finish they make the whole process easy and if I make any more home purchases they are definitely the team I will be reaching out to first!

headshot image of Danielle Stiers

Loan Officer: Danielle Stiers

NMLS# 1827546

5 out of 5 Stars
Would Recommend
headshot image of Jeremy Landrey

Loan Officer: Jeremy Landrey

NMLS# 1575756

5 out of 5 Stars
Would Recommend
Photo submission from Richard M.

Veterans United was very helpful and encouraging in helping me with my first home buying experience, I highly recommend them.

headshot image of Jimmy Stranz

Loan Officer: Jimmy Stranz

NMLS# 1031713

5 out of 5 Stars
Would Recommend
headshot image of Greg Wiele

Loan Officer: Greg Wiele

NMLS# 1374334

5 out of 5 Stars
Would Recommend
headshot image of Shantel Dooling

Loan Officer: Shantel Dooling

NMLS# 2344264

5 out of 5 Stars
Would Recommend
headshot image of Jake Hanson

Loan Officer: Jake Hanson

NMLS# 1068724

5 out of 5 Stars
Would Recommend

Any questions or concerns were answered almost immediately. The whole team made it very easy and stress free throughout the entire process.

headshot image of Whitney Brown

Loan Officer: Whitney Brown

NMLS# 1122765

5 out of 5 Stars
Would Recommend
headshot image of Travis Ward

Loan Officer: Travis Ward

NMLS# 1287868

5 out of 5 Stars
Would Recommend

Devon, thank you so much and your team for doing such a well job. I think you have a great team over there. Again, thanks and blessings to all of you.
Linda Shafer

headshot image of Devon Casady

Loan Officer: Devon Casady

NMLS# 677410

5 out of 5 Stars
Would Recommend
headshot image of Allison Basnett

Loan Officer: Allison Basnett

NMLS# 824203

5 out of 5 Stars
Would Recommend

I just want to thank you to the entire team that assisted me with purchasing my new home. This was nothing but a great experience and great people.

headshot image of Billy Jones

Loan Officer: Billy Jones

NMLS# 1599020

1 out of 5 Stars

If you are looking for a VA lender Don't Use this company!!! But if you love last second changes and that because we said so stuff you have found your company! I waited 12 to calm down to write this review. I was enraged for closing of our dream house! imagine that you look and look for a house and find one that is 9.5 out of 10 for everything you have wanted. You complete the check offs with in 2 days of them showing up. One week out and Everything Is GREEN Good to go! Then someone looks at a water test they already approved and decides it will not work. Friday at 1515 we get an email not a phone call or text. So, with 6 days 4 business days till closing, we have to do a water test that takes a week to get results. We got one collected to their liking, but the results didn't have something they wanted. So, Monday morning we get another test and now we have to Rush it. Why because we are closing in 3 days. worst part is the seller was paying for the testing. so, I had to pay for 2 water tests when I shouldn't have paid for one. So, closing day comes and we have to push it to the next day. We get everything set up we were to close at 9 am they can't do that not sure why I guess someone didn't want to work on Fridays to prep for the weekend. So now we close at 1400. At 1200 I get a call from my agent. Let me say that again my agent not any of the people that are supposedly helping me get a loan! They had not set paperwork or wired money because they need an Itemized recite for the water test the seller did! That was not valid for them. The same one they rejected less than a week from closing. So less then 2 hours out from closing we are trying to figure out if we are closing or not. Sounds like a dream closing right. It gets worked out because I decide to pay for the water tests. Remember in my contract with the seller I was not paying for any of test. But because someone can't come up with a list of requirements that they have and give them to you before you sign a contract it cost me more money!
Bottom line my counselor loved this transaction! She made more money of this house than anyone else. If you love the last-minute Bullshit and because I said so of the Military this is your company If not get a local lender.

Response from Veterans United

Hi Patrick,

I’m really sorry to hear how frustrating and stressful the closing process became for you, especially with all the last-minute changes and extra costs. It sounds like you were dealing with some major hurdles at a time when everything should have been coming together smoothly, and I can understand how upsetting that must have been—especially when you were so close to moving into your dream home.

The situation with the water test and the delays in communication definitely aren’t the kind of experience we aim to provide. I apologize for the lack of clear communication and for how it impacted your closing timeline. It’s disappointing to hear that these issues caused you extra stress and financial burden, particularly when the seller was supposed to cover the costs.

My team would really like to dive into what happened here to make sure we learn from this and work to prevent it from happening in the future. If you’d be open to chatting more about your experience, please feel free to reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com.

5 out of 5 Stars
Would Recommend
Photo submission from Charlene C.

Easy process.

headshot image of Rob Dycus

Loan Officer: Rob Dycus

NMLS# 1128622

4.5 out of 5 Stars
Would Recommend
headshot image of Samuel Schroeder

Loan Officer: Samuel Schroeder

NMLS# 2172178

5 out of 5 Stars
Would Recommend

love Veterans united - this is my second, ( and hopefully not the last ) with them and i'll be back

headshot image of Jose Banuelas

Loan Officer: Jose Banuelas

NMLS# 1287239

5 out of 5 Stars
Would Recommend

if I needed anything, it was done and asked for them that day, if I had a question, it was always answered that day outstanding team

headshot image of Wesley Earl

Loan Officer: Wesley Earl

NMLS# 1631182

5 out of 5 Stars
Would Recommend

Good experience. Thank you all.

headshot image of Ty Reece

Loan Officer: Ty Reece

NMLS# 1698020

4.5 out of 5 Stars
Would Recommend

Veterans United makes it so easy!

headshot image of Ryan Stoll

Loan Officer: Ryan Stoll

NMLS# 954454

5 out of 5 Stars
Would Recommend

I wanted to give Brendan, Devin, and DJ a HUGE thank you for making this process amazingly easy! They navigated some issues (externally) that arose quickly and even saved me thousands on closing! They hard work and dedication to their jobs showed them very patient and knowledgeable and the service was outstanding! They definitely deserve to be recognized. A huge thank you to you guys, again!

headshot image of Devin Abel

Loan Officer: Devin Abel

NMLS# 1925466

5 out of 5 Stars
Would Recommend
headshot image of Elizabeth Tilley

Loan Officer: Elizabeth Tilley

NMLS# 2241957

4 out of 5 Stars
Would Recommend

Even though I committed a serious war crime that caused my termination from Active Duty at 13 years everyone treated me like decent human being. A rare thing nowadays. Look forward to working with them in the future.

headshot image of Jon McCarty

Loan Officer: Jon McCarty

NMLS# 35060

4.5 out of 5 Stars
Would Recommend
headshot image of Louie Nieman

Loan Officer: Louie Nieman

NMLS# 1860264

5 out of 5 Stars
Would Recommend
Photo submission from Aaron J.

Kaylee and Julia were absolutely phenomenal from the moment I first spoke to both of them. I will recommend Veterans United and Kaylee specifically to all of my friends and family! We would have never imagined that it would be so easy to buy a home - especially at the age of 22! We love our Veterans United family!

headshot image of Kaylee Wyckwood

Loan Officer: Kaylee Wyckwood

NMLS# 1564827

4.5 out of 5 Stars
Would Recommend

The only reason I did not mark it a 10 overall was due to having to go back and forth with the numbers. Some numbers were not updated appropriately and I had to keep pointing them out. I do not believe this was my loan officer.

headshot image of Josh Jennett

Loan Officer: Josh Jennett

NMLS# 1933969

5 out of 5 Stars
Would Recommend

To all the veterans who served for your country Veterans United is serving you back for what you have done.

headshot image of Kat Weisenborn

Loan Officer: Kat Weisenborn

NMLS# 2056780

5 out of 5 Stars
Would Recommend
headshot image of Hannah Rohrbough

Loan Officer: Hannah Rohrbough

NMLS# 1884776

2 out of 5 Stars

The underwriter was requiring bank statement confirmations on literally every cent that was deposited, through no fault of mine, to a joint account I had not used in two years. Dustin can explain it. The total amount over a 1 year period was a little over $200 because of reimbursements from my work which the DD did not talk between payroll and accounts payable. Had zero effect on my loan but created a ton of work for multiple people outside of the loan process.

Response from Veterans United

Hi Heath,

I’m really sorry to hear about the frustration with the underwriting process, especially when it involved something as small as reimbursements that didn’t impact your loan outcome. I can definitely understand how tracking down every deposit from a joint account that wasn’t in use must have created unnecessary work and stress for you, and I apologize for the inconvenience this caused.

It sounds like Dustin is familiar with the situation, and I’d love to dig into what happened here. If you’d like to discuss it further, feel free to reach out. You can contact my team directly at 1-800-212-5200 or ClientAdvocate@vu.com, and we’ll do our best to understand what went wrong and how we can improve.

More Reviews

See all 409,172 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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