To start off, Id give this company a 10+. Ive used Veterans United 3 times now and have never had any issues other than a few minor ones that just come with buying a house. Marlon did a great job making sure things moved along as needed and was ready for funding once closing was done. I would use them again, but sadly this is the last house I will be buying. The team I had to help make things possible did an excellent job keeping me up to date on what was needed and where my file was in the process. I want to thank the whole team for a A+ job they did for me and my wife. Again, Thank all of yall..
Supportive through each and every phase with quality service and professionalism at its best, I would definitely recommend Veterans United with a ratings of 10 out of 10.
Good communicators but could be a little more detail oriented.
I'm thrilled with the service Veterans United provided me to land my new home! My pup loves the huge, lush backyard and it's so nice to be out of an apartment!!
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Alex, Larry and Travis made the home buying process easy… I can not thank them enough for the guidance and support!
Everybody Nathan Jordan Crosby your whole team was absolutely wonderful to work with. You guys have become like family. Love you all. Thank you so much, Jennifer.
Veteran United IS efficient communication, professional guidance, and smooth, fast closing process.
We were grateful for the Veterans United team and we're grateful to be part of the veteran homeowner community!
The overall experience was good. I just think a little more communication would have been helpful once the initial closing date passed. But I appreciate your patience with me while I was waiting on my employment verification. I am pleased with the experience and would definitely recommend you.
Drennan and Nico were great. Drennan helped me from start to finish, helping me the whole way. Nico also helped me once I found my house. Both were patient with me when I had mini freak outs during the process. Both of these guys handled everything like pros and handled everything that I asked of them.
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The people at veterans united made buying a home very simple. They are very punctual, they don’t play around with,they get it done!
Veterans United helped me and my wife get our first condo, and the whole experience was great. They were always checking on me, had fast response times, and it genuinely felt like they wanted the best for us every step of the way. Brandon was very friendly and helpful—he searched through different home insurance options, gave moving company recommendations and price matches, and helped with internet, electric, etc. Stephanie at VU went above and beyond when I had some trouble with my credit scores—she was always checking in, processing documents quickly, and it really felt like she was rooting for us to make it to closing. Matt Landis was our go-to guy and always explained things when I didn’t understand or had questions. He’s very knowledgeable and really set the tone for all the great people there. Overall, what stood out most was the customer service—always friendly, always there, and very helpful.
Veterans United made the home buying process easy to understand. Everyone was very helpful and showed their willingness to help my family search and buy a home. Thank you for helping Veterans get their dream home.
Communication and professionalism was great until the end. Our closing was delayed for a couple days, but we were not informed until the night before. I did not personally speak to Madeline, but Jay sent the following text to my client: “ it sounds like your two biggest issues are utilities starting & help moving. They will be able to easily update the effective date for your utilities if you call them. I regards to the move itself you are staying with family currently correct? So you will not be homeless or have no where to stay for the 2 extra days between Tuesday & Thursday right?”
Especially considering the number of homeless vets in the world today, this was extremely disrespectful and disappointing. I will not be recommending this lender to any of my future clients.
