The entire process was frustrating and made even more difficult by lack of responsibility and forethought from the entire Veterans United team
Response from Veterans United
Thanks for sharing this feedback, Jamie. I hate to hear that the process was frustrating for you. Buying a home should be an exciting time, and it sounds like we missed the mark in making it as smooth as it should have been.
I’d really like my team to learn more about what happened so we can look into it further. If you're open to chatting, please reach out to our Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. We're here Monday through Friday from 9 a.m. to 5 p.m. CST, but feel free to reach out anytime.
Definitely had some speed bumps along the way, most are from outside sources. At the end of the day we closed and are living in a brand new build. Could not be happier with my families future with utilizing Veterans united and the staff they employee.
Excellent service and team of professionals. We couldn't done it without them.
The whole team was very pleasant and repose dive through the whole process. Very good people to work with. Thank you all.
This was my 4th home purchase, under the least desirable conditions, and my BEST experience because of Veterans United. Nina Paddock is a person you can trust to look out for your interests in one of your biggest investments! Ask for her by name and you will not be disappointed.
Veterans United and my care team made the home buying process painless. The team was very responsive and helped walk me through the process as a first time home buyer.
It was a little tough getting my paperwork together because I am deployed. But it all worked out! I closed and now have my new home!
Michael and Emma helped to speed up the process and get us into our home and we are were struggling, and they made sure that we were taken care of. I cannot say enough kind things about the both of them.
My only recommendation would be to clarify to the buyer what steps are not optional in the to do list. That was the source of my initial confusion (initial vs refinance).
10/10 for Robert, Sam, Alex and everyone who helped us realize our home-buying dream. While the process was stressful having never done this before, everyone at VU was ready at the helm to answer all our questions and to provide the necessary guidance. The staff was so helpful and friendly making us feel like they were truly in our corner. I would definitely recommend them to anyone in need of services.
There were two options we were given. To pay or not to pay. We ended up saying we did not want to pay numerous times and it went to the other option to pay multiple times where we had it rewritten for us not to pay. It was very frustrating and stressful. In the end everything worked out but was told numerous things like we wouldn’t have to pay two months and that was wrong info too.
Response from Veterans United
Hi Vaolele,
I’m really sorry to hear how frustrating this process was for you. Buying a home is stressful enough without having to deal with conflicting information, and I can understand how that would be incredibly frustrating. That’s not the experience we want for our Veterans, and I hate that we missed the mark here.
My team would really like to look into what happened and see how we can learn from your experience. If you’re open to it, please reach out to us at 1-800-212-5200 or ClientAdvocate@vu.com. We’d love the chance to talk through your concerns and make sure you have the support you need.
Very good experience being a first time home buyer I'm gonna recommend them to other veterans
Flawless service, efficient, quickly available, first class.
I couldn't have been more satisfied; Veterans United Home Loans is a top-notch company. I would recommend Veteran United without any reservation.
