Excellent experience! We had our offer in and closed in under 30 days! Chace will go out of his way to help get things rolling fast while making sure you understand everything. Highly recommend! Thanks again.
This was our third home purchase, but first with VU. At first, before we committed to VU, they seemed responsive and helpful.However, this changed once we decided to proceed with VU. Responses became slow, our loan coordinator was short and borderline rude for answering basic questions. They also sent us the wrong home appraisal, which coincidently our closing was delayed due to our home’s appraisal being late. While this may not have been VU’s fault, the lack of communication was the most concerning.Furthermore, due to our closing being delayed because of the appraisal, I requested all correspondence between VU and the appraiser, since our team said it was their fault. After receiving written confirmation that VU would provide said correspondence, I have received nothing.While I could continue with specific examples, I would summarize with I absolutely would not recommend VU to anyone, nor do we plan to utilize them in any future home purchase. A lawsuit against this organization for misleading advertising and other alleged misconduct should have been a red flag enough but I unfortunately ignored it. Please don’t repeat my mistake.
Response from Veterans United
I’m sorry your experience with us changed so significantly after choosing Veterans United for your home purchase Tony. You should be able to ask questions throughout the process and feel heard, supported, and kept informed. I understand why the communication you described, particularly surrounding the appraisal and closing timeline, left you frustrated.
I’m glad our team was ultimately able to connect with you, provide some clarity around the closing delay, and move things forward. I’m also concerned to hear that you were expecting additional correspondence and feel that follow-through was lacking. I’d appreciate the opportunity to review that concern and your overall experience more closely.
Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Randee was great from beginning to end of the entire home buying process.
Meghan Kopka was the absolute best. She was so helpful and explained in detail the process. Quick to answer all questions. I couldn't have asked for better service.
They were there every step of the way
We highly recommend Veterans United - they made two confused young adults into home owners!
Sold off my loan within a week and now I have to deal with extremely long wait times and customer service who hardly speaks english. I will never recommend this company.Once I bought my house I had issues two hours right after signing and VU did nit give a shit nor did they help in anyway. They are money hungry.
Response from Veterans United
Hi Danielle,
I’m sorry this experience left you feeling like you were on your own after closing. I understand how frustrating it can be to learn that your loan has been transferred so soon after buying your home, especially when you’re already dealing with other concerns.
Even when a loan is transferred to another servicer, you’re still part of the Veterans United family, and I don’t want you to feel like you can’t turn to us for help. I’d appreciate the opportunity to learn more about what happened after your closing and see if I can provide some clarity.
Please reach out to my Client Advocate team at 1-800-212-5200 or ClientAdvocate@vu.com. The team is available from 9 a.m. to 5 p.m. Central Time, Monday through Friday. Messages received outside those hours are typically answered the next business day.
Sincerely,
Claire S., Client Relations Manager
Kayla Prewitt was outstanding and so was Mitch. I recommend your company to friends and family
Everything was great! I can’t say enough great things about Brad, and Matt! They were great to work with, always there whenever we needed them, communicated well, and really set the bar high and the standard for their line of work! I would completely recommend that team, and would love to work with the both of them again on our next home!
Veterans United made it super easy to even move out of our home state and we felt secure in our decision. Outstanding 24 Hour help and always answered our questions! We absolutely recommend VU!
I’m kind of disappointed because no one told me when the first payments due where it paid where is being paid or anything so I’m not real happy about that and it’s tomorrow is September 1 so please let me know the details I would appreciate that so much thanks
Garrett McGowan Provided exceptional customer service and genuine support throughout the entire process . Thank you Garrett and the entire team !
