Made it easy buying our first home! Everything felt tailored to us and everyone was so helpful. Wonderful to work with.
Great job to the entire team
Kris and Kathy were in constant communication with me and kept me updated with every detail of financing my home as it progressed.Eternally grateful for Kris, Kathy, Jenny, and Veterans United.
I'm just amazed how easy everyone made this prosses. We are so thankful for everyone at veterans united 🙏
Those concerned about the time frames of a VA loan need not to worry. I know experiences may vary, but my entire process; from getting my pre-approval was 35 days. That is including things that were out of Veterans United's control. Otherwise the timeframes could have possibly been even less. Thank you again Chrystal Franks, her team, and Veterans United.
The whole team did a great Job.
5 Stars
I just want to personally thank my whole team for getting me through this process and helping me achieve a better life. I will forever be grateful to everyone involved.
We really appreciate the professionalism and efficiency of the team. Thank you for the nice gifts as well.
Service was excellent. Casey and the whole team were very knowledgeable and very helpful. I would recommend to any veteran to use you guys.
Bobby and his team were in constant contact and did the process systematically so it didn’t seem so overwhelming with the process
Veterans United was great and truly care about saving veterans money. After shopping around they had the lowest rate and closing cost. If your not approved at first, they will tell you what needs to be done to get approved. Other places i dealt with just told me i was denied and come back when i have a certain score.
My son is active and I Will Not Recommend Veterans United to him or to any other servicemember or veteran for their mortgage needs. A new home purchase should not be this stressful, especially for our brave servicemembers and veterans. They have enough to worry about, and a lack of communication and transparency when purchasing a home should not be one of them!
Response from Veterans United
Hi Adoness,
First off, I want to say how deeply sorry I am to hear about your experience. Buying a home should be an exciting journey, and the fact that it felt stressful and lacking in communication is disappointing to hear—especially when we’re working with Veterans and their families who deserve so much respect and care.
We take feedback like yours seriously, and we’d love the chance to understand more about what happened here. If you’re open to sharing additional details, please don’t hesitate to reach out directly at 1-800-212-5200 or ClientAdvocate@vu.com.
We’re here Monday through Friday from 9 a.m. to 5 p.m. CST, but you’re welcome to contact us anytime, and we’ll follow up as quickly as we can. Thank you for taking the time to share this with us.
My wife and I worked with Veterans United to purchase our first home and really can't say enough good things about it. They are knowledgeable, personable, patient, and incredibly generous with their time. They answered every question and explained every form and every part of the process clearly and thoroughly. Buying a home is challenging, but working with Veterans United made it as painless and straightforward as possible. We highly recommend them!
The easiest home buying process I have ever been involved with. When and if I needed something all I had to do was ask and within moments I was talking to a person from the team on the phone.
This is the second home I have purchased through VU with Kevin and his team which says something in itself.
Thank you!!
Veterans United has earned my business and personal recommendation for life. I would suggest others stop shopping and just connect with the team at VU.
