Third time using Veterans United and overall it’s always been a pleasant experience. The portal for to-dos makes things a breeze and everyone is always more than willing to do what they need to do to get you in your house.
My team kept me updated on my loan process and closing process.
You guys went above and beyond! I tell everybody how great you all are . Thank you you made our dream house a reality.
The team that helped me through the home buying process was amazing! I was beginning to think that I was never going to find a home that fit me and that it was not going to become a reality of owning my own home, however, through everything the team that I got connected with was there for me the whole time every single step of the way encouraging me and reassuring me that this was going to happen and it did!! I found a great little place and my team really came through for me to make it mine!!!
Danielle and her team were the absolute best. Anytime I had a question or concern they were getting back to me with the answer. The whole process was easy and we closed sooner than we expected. I would highly recommend any veteran that is considering purchasing a home to go through Veterans United. Thank you again for a wonderful experience!!
Fahad, Jared, and the entire team were phenomenal! Kept us well informed and were always very responsive.
Mortgage was sold to my old mortgage company less than 14 days after closing. Contacted the Mortgage Officer for an explanation and received no response. Credit score never seemed to match what my credit bureaus were telling me either.
Response from Veterans United
Hi Benjamin,
I can understand how surprising and frustrating it must have been to learn that your mortgage was transferred so soon after closing, especially when your attempts to get an explanation went unanswered. I'm sorry you were left with questions about both the transfer and the credit information provided during your loan process.
While mortgage transfers are a common part of the lending industry, I know that doesn't make the experience any less confusing. Even though your loan has been transferred, you're still part of the Veterans United family, and my Client Advocate team is here to help if you're having trouble or need additional clarification.
I'd appreciate the opportunity to look into your concerns more closely and help you better understand what happened. Please feel free to reach out to my team at 1-800-212-5200 or ClientAdvocate@vu.com.
Sincerely,
Claire S., Client Relations Manager
Totally Amazing from start to finish! From our family to yours, Thank you!
Darren and his team are great. They were very responsive and supportive. Easy to connect with.
Knowledgeable, professional team
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Veterans United makes the process simple and you are guided through the process at every step.
Victoria and Alexis were amazing! Super responsive and accommodating. Made purchasing a home seamless and explained anything we had questions on.
