Ben Choi is the best very pleasant all the time have done business with him twice love him
It was great having a team that understands the VA loan process and worked to maximize every benefit for me. Everyone from my realtor to the loan officer and underwriting team were professional, courteous and informative as we moved through the stages of home buying.
This is my second time using my VA loan first time with a previous company. Veterans United took all the stress and worry away they carried the load for me. It made purchasing my home, a joy and a pleasure. Thank you for all that you do in service to the veterans of this great country.
Everyone was supportive and helpful.
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Will definitely use the again!
Loved how the app worked.
So easy
I truly thought this was going to be one of the most difficult, lengthy processes I have experienced, especially as a first time homebuyer. To say the VU Team made everything as easy and seamless as possible is an understatement. From start to finish, the team walked me through every step, answered every question. They made the process so easy, I think we closed in less than a month! It went so fast and easy, it certainly feels like it was less than a month. I would recommend every Veteran looking to purchase a home, contact the VU Team!
Always answer as soon as I had questions
Zach and Britney were amazing! Zach helped me throughout the whole process start to finish. He was able to explain the process of homebuying and was very knowledgeable on VA home loans.
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Experience first-hand why 356,756 homeowners give us a perfect score!
Fantastic team and on top of their game. Easy to reach when needed. Went above and beyond my expectations couldn't be happier!
Buying a home can be an overwhelming process, but having a trusted professional who ensures everything runs smoothly makes all the difference. That’s exactly what they did for us, guiding us every step of the way and ensuring the home we purchased was the right one.
I wish the refinance process was simpler. It was disheartening to find out the property tax was not sorted during closing. It was 3 months after when I found out a payment was due and I was asked to pay out of pocket. It took 3 calls to get a rep that understood what I needed assistance with. This makes me question the process and reluctant to try again with this organization.
Response from Veterans United
Hi Lamar,
I’m sorry this was your experience. A refinance should feel clear and straightforward, and I understand how upsetting it must have been to learn months later that a property tax payment hadn’t been handled as expected. Being asked to pay out of pocket after the fact would catch anyone off guard.
I’m also disappointed to hear it took multiple calls to reach someone who could help. That kind of runaround can understandably make you question the process, and it’s not the support we want to provide.
If you’re open to it, our Client Advocate team would be happy to review what happened and help answer any remaining questions. You can reach them at 1-800-212-5200 or ClientAdvocate@vu.com, Monday through Friday from 9 a.m. to 5 p.m. Central Time.
Sincerely,
Claire S, Client Relations Manager
Thank you Veterans United team for being there till the end and even after!
Everything went sooo smooth. From the initial consolation (:approval letter) to the closing date. . It made me at ease. , I know buying a house. The process can be very stressful. Thanks again the the fabulous team!! We stay in touch through the speedy process!! Thanks again, everyone!!!
