When a question is asked by the client answer it. As in answer the question that was asked. The exact question. Do not assume anything. Behave as if you are in boot camp dealing with a drill instructor. Answer the question that was asked. Not a F****** ounce of deviation from the literal application of the wording of the question.
Response from Veterans United
Hi Aaron,
I’m really sorry to hear that your questions weren’t answered directly throughout the process. I can understand how frustrating that must have been, especially when clear and straightforward communication is so important during something as big as buying a home. We should have made sure every one of your questions was addressed without any confusion or assumptions, and I apologize if we fell short on that.
My advocacy team would love the chance to hear more about what happened so we can look into it and improve. If you’d be open to chatting, please feel free to reach out directly at 1-800-212-5200 or ClientAdvocate@vu.com.
I want to say Thank you to my loan team for all your hard work and making my life easier during the process. you guys were great and i highly recommend you guys anytime
Amazing services from top to bottom. Couldn’t be happier with the experience, A+++
I will to continue to build my retirement plan and I will do it through Veterans United!
A coworker stopped me today at work and wanted to talk to me. They told me that they have been thinking about buying a house for a while. I am going to recommend he give Jeremy a call to help with a VA Loan. I am also going to recommend our agent.
Very positive experience throughout the process and made everything as easy as possible.
I had a number of offers from other lenders but I couldn't imagine anyone being better than Veterans United Home Loans so once again team, Thanks!
I first learned of Veterans United in an online ad. At the time I was thinking of selling my property and moving to Michigan in about a year. There wasn't any pressure to buy or sell, the team wanted to work within my timeline. I highly recommend Beterans United for home loan needs.
I have worked with Nicole and few times and EVERY time it has went smoothly (For the things that she can control). If this is the caliber of employee that this organization employs i can understand why they came so highly recommended to me and why I will in turn HIGHLY recommend Veterans United and in particular-- My Nichole Barber!
Everything was smooth and everyone was very helpful I recommend you guys to my friend who’s buy his home in February
Jamie has the most professional work ethic I have ever seen. Her attitude and energy on this project was truly exceptional! The level of detail and dedication she put into every aspect really stood out, and the results speak for themselves. She made a huge impact on me and I would gladly recommend her to other people, she clearly went above and beyond to deliver excellence. Great job!
Some logic needs to be applied in immaterial matters and quit the absurd nitpicking required by the VA. Great job pulling this off
Ready to see for yourself?
Experience first-hand why 330,227 homeowners give us a perfect score!
Everyone worked together amazing and got all the answers to my questions.
Veterans made the overall process easy and understandable. I would recommend this to anyone especially all the first time home buyers.
