Everything started out going well but when it was getting closer to closing it seemed no one understood what was going on. Closing costs change several times fees that shouldn't of been going to me were. If the job of Zach was to do this he should have known what charges were mine vs the sellers. I almost walked away from the deal several times. Closing got pushed back due to thoughts of if I would have Closing costs covered or not. Turns out due to Zachs lack of knowledge in his job pushing the closing back was unnecessary because he was thinking my closing costs would be 9500 and after changing several times they came out to be around 4K. Things he told me would happen and be better turned out not to be. I followed his advice thinking he knew what he was talking about. It was a mistake maybe in a few years with more experience he will be better at his job but for now he was terrible.
Response from Veterans United
Timothy, we take your feedback seriously and we appreciate your willingness to acknowledge this situation. The process for disclosing the costs of a loan is managed very closely. We understand how relying on estimates for a portion of the home buying process can seem inconsistent or make it difficult to trust the process. We also feel the stress involved when an unexpected complication delays a home closing. While there are aspects of the loan process that can only take place once all conditions have been satisfied; it is important that we take all feedback into account and look for ways to promote an excellent customer experience. One of our Client Advocates will be researching your comments to determine what our team may do in the future to help prevent a similar misunderstanding.
The second Liam with Veterans United and wouldn’t choose another lender.
Big Thanks to the Veteran United team for making this the best and easiest experience possible for me buying my home.!!
Extremely happy eith my team.
10 out of 10 would work with them again! First time buying a house and they made it so seamless! Great communication and always keeping me updated on every thing! Very responsive, respectful and professional! I’m going to use them again for my next home too!
This is my second time working with VU, the first time was great. This second time it was very hard to get a hold of anyone and communication was definitely lacking. I am overall disappointed and will not be working with or recommending VU again.
Response from Veterans United
Thank you for sharing this feedback with us, Damien, and for allowing us a chance to learn more from you. A member of our Client Advocate team is available to gather more detail so that we may look to use your experience as a learning opportunity and improve on whatever may have caused you to feel this way, especially since your first experience was such a positive one. Please reach out to us so that we can work to improve for you and our future clients.
Everyone should know about Veterans United! They take a scary, unfamiliar process and break it down into “bite-size “ pieces to help make the buyer comfortable. They are incredibly successful with that goal! I am so glad they were my guiding light throughout this whole process.
Thank you all!
Like many veterans that's served our country, I was unable to get a loan for a cup of coffee, let along be able to buy a house. Veterans United has given me that chance to own a house and my happiness is beyond measuring. Feeling not forgotten and blessed, my sense of pride has been raised by these people with Veterans United to where a man can lift his head with a smile.
My cheeks are sore from my continuous smile on my face. Thank You Very Much..! 🤠🇺🇸
The VU team did a great job of keeping the train rolling down the track all the way to closing.Thank you!
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We were in a tight situation needing real attention. Sheldon, Richmond and team came through for us.
Matt Lucas and his team are the best can't say enough about them I recommend them to all veterans I would rate them at a score of 100
Amazing team I would recommend them to everyone and I willLooking forward working with them again 🤩
The service and process to buying my first home was scary but working with veterans united it was easy to understand with no hidden fees. I would definitely recommend Veterans United to homebuyers.
You always hear horror stories about buying a home and how bad the VA is with helping veterans out but through this whole experience we never felt any mistreatment or harsh feelings. Our team was the best team I could have asked for during a home buying experience. They worked with us through a hectic work and life schedule and helped every single step of the way. Thank you guys so much for your hard work and dedication, my fellow service members have already asked me about buying a home through the VA and I 100 percent recommend they use Veterans United. Thank you so much!
I don’t even know where to begin. I started the process in November around my birthday and I was already pending to own a house in March. What can I say? From my realtor Ryan Ranellone to Mr. Mark Schlottach. They made the process stress free and worry free. The team even sent me a lovely movie theater package half way through our closing for myself and kids to enjoy. To them, I am truly grateful and I cannot wait to share the process with other close colleagues and veterans. I am definitely going to pay it forward. Thank you very much Veterans United. Thank you
