My first loan officer just disappeared one day and I was reassigned. No one told me about it. I had to hunt down my new officer who never introduced herself to me.The loan assistant Haley Ferguson was supposed to be my point of contact. Se NEVER replied to any emails or returned my phone call. Apparently she is out sick a lot for migraine headaches. Although I sympathize with a chronic health concern, she should probably be reassigned to a position that is not so demanding and time sensitive.Overall, I will refinance with a local lender because I felt like I didn't matter. What should have been an exciting and enjoyable experience buying my first home, became stressful and unorganized.
My husband and I have not regretted choosing Veterans United to refinance our home. This literally has been the best financing experience we have ever had. Zach and Thomas were always available to answer questions thus helping us understand the "whys" of certain aspects of the re-fi process. They listen! Both men delivered exceptional customer service and exceeded our expectations. We couldn't be more pleased with their service!! We highly recommend Veterans United!
I would definitely recommend them for any veteran. I had gone through the process with another company and lost out on a house because they didn’t quite know how to work with VA loans. I had given up hope. Veterans United restored my hope by making the process so easy.
Great company for VA loans. Made a difficult process easy and digital. Would recommend to any home buyer.
I've financed and refinanced using Veterans United. Both experiences were awesome.
Veteran's home loan was very fast and easy. I received a very good mortgage rate and was approved and in my house in less than two months.
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Everyone I dealt with at Veterans United did a wonderful job helping me get my first home!
George and Jaclyn were a pleasure to work with. If I had a question, they were always available to answer my call and walk me through anything I needed. I was skeptical when I first started this process and had put it off for several months before being introduced to George and his team. However, after talking to George and figuring out some numbers, it was smooth sailing from there.
Great people, great service
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We just recently refinanced our home through Veterans United. We were very pleased with the professionalism and caring attitudes throughout the process. We always were able to get a quick response for any questions or concerns that we had. Overall it was a stress free experience. We were able to get one of the lowest rates available! We highly recommend Veteran's United for your home purchase or in our case refinance!
As an Air Force veteran I would definitely and wholeheartedly recommend Veterans United for anyone seeking a home loan. You will not be disappointed with the service and help you will receive.
Presley was great to work with. I will be referring her to others I know in the future
The VA home loan experience was amazing. The team allowed me to make my long time goal come true. I was able to improve my financial standing and purchase a house. I really appreciate Ryan and David for answering my first timer questions and in a way comprehensive way. The team was amazing and now a have a home. Thank you VA home loans.
