Veteran's United was awesome, I am so glad we picked them to do our home loan. I can't speak highly enough about Justin's hard work and outstanding customer service. He always kept me calm through a very stressful process and accommodated our difficult loan. I had talked to previous loan officers before at other banks and never had felt comfortable like we did with Justin. He spoke to us in terms we could understand and walked us through each and every step of this large purchase.
This is the second time using Veterans United and I would recommend them to any active duty military, retired, or Veteran.
Thank you Veterans United.
Michael and his team were exceptional. I would recommend them without a doubt!
Nothing but great words for this team. My loan officer Andy Strubel and loan coordinator Meredith Alley were responsible for ensuring my approval process was expedient and painless and for a lack of better words, they killed it! I would undoubtedly recommend them along with Veterans United as a whole to whoever is in the process of home buying.
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Home buying can be stressful, but it doesn’t have to be if you have a great team like Krystal and Brittany.
We highly recommend Veterans United for your home buying needs. Their user friendly technology makes sending and receiving documents easy and quick with a few clicks. If your Loan Specialist isn't available, someone from your team will contact you promtly to meet your needs. They will return emails, phone calls and text messages 7 days a week and evenings to meet client satisfaction. Our experience with Veterans United was much more than we expected, we will use them in the future and recommend them to our friends and family.
Veterans United makes every super easy and does an amazing job explaining whatever you need to know about the whole home buying process.
We were very satisfied with the service for our home loan.
Great experience with VU. The myVU portal was extremely easy to manipulate and upload documents as needed.
Thank You,
Kent Sawtelle
I really loved my team so much better then the first time I tried to get a home loan. I felt heard and acknowledged. Would recommend the team I had this go around everytime.
Brad, Kat, and Tracy worked very hard to get me closed on my home. They made me feel comfortable and confident buying a home. I would absolutely recommend to a friend!
Highly recommend! Other lending agencies do a great job but know that Veterans United will handle this part of your transaction so you can focus on other aspects of your deal. Easy, competent, and great communication!
We did have a problem close to the closing. The cash at closing amount changed by approximately $9,000 at closing due to property taxes. After talking with Jonathan he explained that during the draft contracts that we reviewed, the Title insurance company had not included this amount over the entire mortgage process. We also overlooked that significant amount of cash to recoup. It was a bit of a shock as the cash on hand to close amount changed rather significantly. My recommendation is include the property tax amount in the cash to close.
Second, the sheet with all the blocks explaining the cash amounts and how the final mortgage amount is confusing. Money that moves in and out, i.e. the VA funding fee, closing costs paid by the seller, and just the overall form, we had to call Jonathan a couple of times for explanation. My recommendation is create a form by people who are not accountants that can explain all the exchange of money.
