Communication was absolutely terrible, not so much with Jason but with other people on the team! I would recommend talking with them about responding to voicemail and email in a timely manner. I left several voicemail and email and still have never received a response on them!
Response from Veterans United
James, thank you for sharing your feedback letting us know about your experience. While we cannot make up for the experience you had, it is important that delivering excellent communication remains a top priority for our team. A member of our Client Advocate team is available to contact you for more information and looking for ways we can improve.
If you're going to use your VA benefit to purchase a home, Veterans United should be your first and only choice. They are quite simply, the best.
Whole process was excellent from start to finish. Staff was always on point and helpful in each of the procedures. All questions were answered with a phone call and all the team members were always there and very knowledgeable.
The whole loan process was done professionally and expediently. Zack and Markita, our processor always answered our questions quickly and with easy explanations. Thanks for making this one of the smoothest loan acquisitions in a lifetime of many! Great operation.
I would recommend Veterans United. Our loan officer was very knowledgeable, communicated well, and helped the process flow smoothly. Veterans United’s system made providing necessary information easy while maintaining security. I will use them again for my next VA loan.
Ready to see for yourself?
Experience first-hand why 370,503 homeowners give us a perfect score!
Great people to work with! They made it easy for us to get our house.
Our experience with Veterans United was overwhelmingly positive. Our loan specialist guided us through the entire process and ensured everything stayed on track. Everything was transparent and straightforward, the rate/terms were reasonable, and we closed on schedule and as planned. Based on our experience, I would recommend Veterans United to anyone interested in a VA Home Loan.
Greg and Britney were really great. I appreciated the constant communication and how they spelled things out at the beginning. It made the whole process flow all the way through. The "to do" list is a great feature. It may not be new but it was new to me and it made it easy to complete all the tasks needed. Thank you for helping me with my home purchase!!
