Servere lack of communication all across the board. Was told a processor quit and that was the reason. Was told about other clients in general their experience was a lot better. I wouldn't be told that I needed to turn in any kind of form or get any documents until the last second, seemed very unorganized.
Response from Veterans United
Zachary, we thank you for sharing your comments and we understand the frustration you may have encountered during the loan process. Our Client Advocate team is available anytime during the loan process to ensure excellent customer service, and we would love the opportunity to speak with you further to learn about this experience. Please contact us to share more information.
Veterans United is the absolute way to go, I was pre-approved almost immediately and they were able to get things rolling right away. Everyone on the team was great to work with, they made the process as easy as possible and couldn’t have asked for a quicker turnaround time from my first phone call with them to closing on a home. 10/10 across the board and would absolutely use again and recommend to all veterans.
My team was very supportive, friendly and kept me updated. The best experience I’ve hade in purchasing a home.
They made the whole process easy
I would recommend Billy to my friends who are buying a home. The whole process was really easy. Thanks guys for believing in me and working with me. I'm in my dream home thanks to my Veterans United Home loans team.
I am very happy with the time and effort that Veterans United put forth from initial contact to an email after closing regarding unscrupulous companies trying to deliver "important message regarding your loan." I had several routes that I could have taken, but I am happy to say that even without an Agent, Veterans United guided me through the entire process without any issues. Thank you!
The Veterans United team was great to work with. Starting on day one, our loan officer Terry was readily available to answer any questions we had and successfully walked us from applying to closing in less than 30 days. Both Terry and Bridgett maintained constant communication and kept us updated daily and prior to each week’s end during the application, underwriting and closing process. Terry tried his best to make our home buying experience easy and worry free. We closed on our home last week and couldn’t be more happier. Highly recommend Veterans United to all my fellow Veterans.
Kody and Ryan were the greatest.They were soo patient with me and sooo helpful through the whole process.
Justis Kemp was the best to work with. She really kept us encouraged in the long process of buying a home. I believe that with the veterans team was the reason we viewed a home and was able to close on that home in one month.
We had some issues with our VA eligibility and Tim and the VU team not only helped us through it, but speed the process up. Thank you
I've purchased a home & a condo unit with VUHL.VUHL does its best to help Veteran's secure good homes.Sam Sexauer is a top-notch loan specialist in my opinion. Everyone at VUHL was helpful throughout when I moved to KC Metro & purchased a home, and several years later when I downsized from my VUHL financed home into a VUHL financed condo unit.I was fortunate to have VUHL, especially loan specialist Sam Sexauer, working with me every step of the way.
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Great team work
Our experience with Veterans United Home Loans and their staff of loan specialists was very pleasant and stress free. The loan specialist were very professional and went out of their way to make sure we were thoroughly informed during the process and answered all of our questions. If you are in the market to buy or refinance a home definitely consider this company. The personal and professional service you will receive by the staff at Veterns United Home Loans is over the top and hard to match elsewhere.
This was by far the best team to work with. The clear proactive communication make this a what a home buying experience should be...easy
I will tell any veteran to use Veterans United the company is awesome they are well trained and professionals
Awesome experience!!! Truly Blessed to be a Veteran and have such Professionals make our loan process go very smooth. Your company has true superstars working for you and I pray that they will be recognized for it. Will recommend your company to anyone we know that is a veteran !!!! We will be using you guys again at some point down the road to refinance and we have Johnny Mitchell's number safely locked away for that day. Thank you so much on behalf of The Spaulding Family.Yours Truly Gary Jessica And Hayden SpauldingP.S. Keep up the Good Work!!
