Nathan was absolutely on point and stayed ahead of any issues. I have purchased 5 homes in the past 12 years and this has been by far the best experience.
VU has done a fantastic job making the home buying process very simple. I've used VU twice and have been impressed both times. Would recommend VU to any veteran looking for a home.
VU was amazingly successful in facilitating a difficult loan process. Their effort, professionalism, and support throughout the process was greatly appreciated. I highly recommend them.
Montgomery, Brittany were very professional and stayed on top of everything. Very pleased.
First year I had people calling and helping. Once we found a place, it was like a ghost town except Carl. He is the only reason I stayed with veterans United.
If I knew the interest rates were set, I'd search and use other places. No competitive deals. The interest rates are hidden from search engines with advertising.
I like the cool monogram blanket, not so much about me being in the Navy, maybe that's the color but I'm not Navy.
The appraisal never tested anything or adhered to VA requirements. The requirements are available to read on VA site. No working smoke detectors in home just to start.
Response from Veterans United
Hey Wayne,
Thank you for taking the time to share such detailed feedback. I’m really glad to hear Carl made a difference for you during your homebuying journey. I’m sorry to learn that after finding a home, you felt the process got quieter than expected—that’s not the experience we want anyone to have.
I also appreciate you bringing up your concerns about interest rate transparency and the VA appraisal. While the VA appraisal helps confirm a home’s value, it doesn’t serve as a full home inspection or test systems in the house. That’s why we always encourage a separate home inspection before closing to make sure everything’s in working order, like smoke detectors.
And I appreciate your note about the blanket—we love sending a small thank-you, and your comment will help us make future gifts more personal.
If you’d like to talk more about your experience or share additional details, I’d be happy to connect directly. You can reach me at 1-800-212-5200 or ClientAdvocate@vu.com. We’re here Monday through Friday from 9 a.m. to 5 p.m. CST.
Easy process and very user friendly.
The primary agent Chris Holdman guided me thru the entire process. He was extremely knowledgeable and helpful.
In our years of buying houses, we have never had an easier experience like we had with Veterans United. Kudos to the whole team. You always kept us in the loop and made the experience pleasant. We would highly recommend y'all to anyone interested. Thank you again!!.
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My loan officer and the entire team were professional, patient, and incredibly supportive every step of the way — always quick to answer questions and explain the details.They treated me with genuine respect and care, not just as a customer but as a veteran.
Everything was clearly explained, and if we weren’t sure, our phone calls were returned promptly. as a disabled veteran, I highly recommend Veterans United for your home loan needs.
As first-time home buyers, the loan team walked us through every step of the way!
Very satisfied!
The process went very smooth and the team did a great job of keeping us informed and up to date on what needs to be completed. The communication was excellent, the response back to our questions was very quick and overall the team we worked with was very professional. It's hard to say in words what a blessing that we had such a wonderful team.
Justin and Emily made the home buying process very easy! Highly recommend Veterans United.
Veterans United made my home-buying process simple and stress-free from start to finish. They truly understand the needs of veterans and go the extra mile to make sure everything is clear and easy to navigate. My loan officer and the entire team were professional, patient, and incredibly supportive every step of the way — always quick to answer questions and explain the details.They treated me with genuine respect and care, not just as a customer but as a veteran. Thanks to them, I was able to use my VA home loan with confidence and close on my home faster than I expected. I highly recommend Veterans United to any fellow service member or veteran looking to buy a home — you’ll be in great hands! 🇺🇸
