Response from Veterans United

Hi Tiffany,

Thank you for sharing your feedback. I�m sorry to hear that the final details of your closing felt rushed. We know how important it is to have all information well in advance to help you feel prepared and confident, especially as you approach closing. It�s clear that we should have gathered and shared the necessary information much sooner, and I apologize for the added stress this caused. We�re committed to making sure our clients feel fully informed at every stage, without the need for last-minute scrambles.

If you�d like to discuss this further or have any additional questions, please feel free to reach out directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST Monday through Friday, but don�t hesitate to reach out at any time that�s convenient for you.

Response from Veterans United

Hi David,

Thank you for taking the time to share your experience. I�m truly sorry to hear about the challenges you faced during your homebuying journey. Purchasing a home should be a rewarding experience, but it sounds like this process was full of unexpected hurdles that caused you unnecessary stress and financial loss. This is far from the experience we want for our clients, and I apologize for the impact this had on you.

Losing approximately $5,000 due to the issues with the first property in New Hampshire is a significant and frustrating setback, and I can only imagine how difficult it must have been to go through that. The inconsistent approach with property testing, specifically regarding manganese and iron levels, is something we need to examine more closely. Consistency and thoroughness are essential, and I apologize that we didn�t provide that for you.

I�m also concerned to hear that communication with our team was lacking during this time. We strive to keep our clients informed and supported every step of the way, and it sounds like we fell short of that commitment in your case. You deserved clear, proactive communication, especially when navigating issues like property testing and potential delays.

Your feedback is invaluable, and we take it seriously as it helps us identify exactly where we need to improve. If you�re open to it, we�d like the opportunity to look into what went wrong in more detail and see if there�s anything we can do to address the challenges you faced. Please reach out to us directly at 1-800-212-5200 or ClientAdvocate@vu.com. We�re available from 9 a.m. to 5 p.m. CST Monday through Friday, but don�t hesitate to reach out anytime that�s convenient for you.