I'm not the brightest crayon in the box , he took the time , ( very patient) , to explain all to me . He's outstanding , and I felt I could trust him totally !! He would be someone I would like to call a friend !!!

This is our 4th Loan / Refi with Masson and his team over the past 10 years. Masson is the first person we call whenever we have a question about home loans and financing.

Didn't hear a lot from mason, but didn't need to, he laid oit the path before us and everyone at our disposal. He's got a great team and knows how to delegate.

You guys killed it! Always responded to me and made sure that this was an easy process! Thank you all!

Communication with Mason was minimal despite our multiple attempts to reach him by phone. I requested a suitable time to connect, but after more than a week, I never heard back from him. This feedback was also shared with him, and he never got a response.The multiple yet simple admin issues with the initial loan estimate were disappointing and downplayed by the VU team. If a customer indicates information is inaccurate, the inaccuracies should be addressed, not ignored, with the excuse that they are not final.The various mistakes in the closing estimates were far from accurate and not even close to the actual and final figures. I acknowledge your system errors, but with better communication and close attention, this issue could have been prevented.Moreover, sending the final closing disclosures without a call or further explanation is not ideal and does not align with best practices.

Thank you very much Mason for all your help and hard work. Achieving this mile stone would not be possible without you and your team. You were always available to answer my text, emails and phone calls and you took the time to explain the loan process. You Rock.

Mason was one of the reasons why I decided to buy a house. While I was just shopping around to see if I would qualify for a VA loan, I was denied by other big institutions except for Mr. Maddox, who gave me hope and a renewed belief that my dream could become a reality. From day one, Mason, Andrea and Cassie worked with me in-spite of my high debt to income ratio to work possibilities to get me an approval. And so they delivered on that promise. It was an instant day approval and my offer was excepted by the builder the same week. I closed five months later. The team at Veterans United have always been courteous and professional towards me. I encourage every Veteran to talk with this team at least once to see if your dream can become a reality as well. Five star performance for the team.

Thank you Mason.

Mason Maddox was very professional at all times, keeping me aware of everything that was happening. If I had any questions he was always available and able to answer them. He made the loan process very easy to understand and was very knowledgeable with the things I had questions about. Mason further went out of his way to make sure I got the best available loan at the lowest possible rate. I really enjoyed working with him and his team and would definitely recommend them to anyone.

Great job everyone!

Mason called me several times to ensure all my questions were addressed. He explained everything step in the process and was totally on point with making sure all my needs and concerns were met.