Sam Brown is a dedicated husband and father and enjoys life with his family! His passion for helping individuals better their lives drives him in his work. He enjoys using his VA loan expertise to help veterans, service members, and their families realize their dreams of homeownership. Sam thrives on building relationships with his clients and delivering outstanding service.
Sam holds a Bachelor’s degree in Finance from the University of Missouri and formerly worked in business finance. He has been privileged to have served thousands of veterans and service members in his time with Veterans United.
| Office | 800-814-1103 x 5782 |
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| sam.brown |
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| Address | 550 Veterans United Drive Columbia, MO 65201 |
I did not have a good experience. The communication was always vague. The work was slow and now I have received an email that is telling me I am to pay my mortgage to a different company- when reaching out to Sam Brown to clarify whether this is fraud I get no response. I would be embarrassed to refer this company.
Response from Veterans United
Hi Ernest,
I’m sorry to hear that your experience left you feeling frustrated and unsupported. Clear communication is such an important part of the homebuying process, and I understand how concerning it would be to receive notice that your mortgage servicing was changing while also feeling unable to get timely clarification to your questions.
I can appreciate why this situation caused confusion and concern, especially when you were trying to confirm whether the communication you received was legitimate. Feedback like yours is important because buying a home should feel guided and transparent from start to finish.
I’d like the opportunity to learn more about your experience and help review your concerns further. Please reach out to me directly at 1-800-212-5200 or ClientAdvocate@vu.com. The Client Advocate team is available Monday through Friday from 9 a.m. to 5 p.m. Central Time, and messages outside those hours are typically responded to the next business day.
Sincerely,
Claire S., Client Relations Manager
The process could feel a bit frustrating at times with all the requests, but we understand that’s part of the job. They stayed in contact, checked on us regularly, and were always helpful when needed.
I cant say enough good things about Veterans United. I had a caring, involved loan team They were marvelous. I would encorage every Veteran use them for your loan.