Sydney McFall
Sydney grew up in Amarillo, Texas where her family still resides. She attended and graduated from West Texas A&M University. Sydney and her husband, Clint, have two boys, Creighton and Callahan, and dog, Royal. They enjoy traveling and being outdoors, as well as spending time with family and friends. As a VA loan expert, Sydney has great passion for educating and assisting Veterans and Active Military Members throughout their entire home buying process!
Sydney McFall
Loan Officer NMLS #1113548
| Office | 800-383-8470 x2441 |
|---|---|
| Fax | 1-913-428-1837 |
| sydney.mcfall |
|
| Address | 11274 Renner Blvd Lenexa, KS 66219 |
Reviews
See what 982 customers have said about Sydney McFall
Thank for your quick close and capture of my current new home interest rate on this refinance decision.
Chad made several mistakes that Sydney had to fix and his communication was not clear, not on time, and did not update us through the process. Very important parts of the process that Chad was supposed to do were not clear to us and even after signing Chad had created issues the Sydney had to fix and we had to jump through last minute hoops to make sure the funds were released. I have used veterans united before and I will never reach out to again after this experience. If Sydney was the only person I had to deal with there wouldn’t have been the issues and it would have been better. Since that’s not an option I will never suggest your company. I have actually told other veterans to not go with you, and I have made clear all the issues we had with anyone and everyone that will listen.
Response from Veterans United
Hi Leslie,
Thank you for taking the time to share your experience with us. I�m so sorry to hear that this homebuying process was so challenging and frustrating for you. Communication and attention to detail are essential to creating a smooth experience, and it sounds like we fell far short of that. The last-minute issues and lack of clear updates you encountered, especially with important parts of the process, are not what we want any of our clients to go through.
I�m glad to hear that Sydney was able to step in and provide support, but I understand that this doesn�t make up for the difficulties and extra stress you faced due to mistakes and communication breakdowns. After a positive experience with us in the past, you deserved better, and I apologize that we let you down this time.
Your feedback is invaluable as we work to improve our service. If you're open to discussing this further, we�d appreciate the opportunity to understand more about what went wrong and how we can address these issues. Please feel free to reach out to my team directly at 1-800-212-5200 or ClientAdvocate@vu.com. We're available from 9 a.m. to 5 p.m. CST Monday through Friday, but please don�t hesitate to contact us anytime that�s convenient for you.
The process was very smooth! Sydney answered every email, text and call. She never made us wait or guess for the answers and she made sure we could get our refinance done as quick as possible!!
She really kept me informed through the whole process and I couldn't ask for anything more!
Thank you Sydney so much for your hard work and efforts of your team in approving our Loan. While I initially worked with three lenders, I felt the service and chemistry from Veterans United was far superior than others. Sharon and I are so happy we continued with Veterans United to the end. Sydney McFall, Kristine Wilder and others were outstanding in their service to us during the loan process!!😃
