I have worked with Veterans United Home Loans on several occasions. Each time has been a pleasant experience. I am always in the loop on changes and kept informed of any other matters that may pertain to the loan process.
Outstanding service, Always fast on replying to any questions we had. The whole team went above and beyond helping us with the first purchase and our recent refinance. We can't say enough good things. We are definitely telling all Veterans to use Veterans United when wanting to use their VA benefits. Thanks for the amazing service.
Overall fantastic experience. This is our second time using VU and we’ll definitely be using them in the future!
Highly recommended. Smooth, professional process.
The team I had here at veterans united did the upmost best job ever. They were so helpful and answered all my questions and did everything possible to get me the best of everything. Thanks so much buying my first home was so exciting!
Everyone we delt with were very pleasant always responding when we need something very helpful if I didn't understand overall it was a great experience and I'd suggest them to anyone who is connected with a veteran
Honestly, I have been sick to my stomach since around the 22 to 23 of January. I have been planning on this since I survived my heart transplant in 2013. I have spent the last two days in bed. I'm so stressed I got sick. I took two weeks off to be in Alaska for closing and for any hiccups only to find out that ended up costing me more because I got to pay for a notary to come to my home in California. I "wasted two weeks in Alaska sitting around waiting on VU. AirBNB and car rentals are not cheap. I am disappointed, I feel I wasted a lot of cash trying to do the right thing. I'm thinking about selling the home, because I have a really bad feeling waiting for the next shoe to drop. The process was not smooth, the staff were not forth coming, and I feel they did not know what was going on and there was miscommunication between the loan agent, his assistant and the underwriters. I have a AD friends who moved from Cali to NC during Dec and VU was handling his loan, he went to sign his documents and they were not ready. So his wife had to sign in while in transit to NC, and he was at a conference between Cali and NC so he signed in Utah. He wasn't happy with the two notary charges either. So this is not an isolated situation. I could go on... but you get the point . I'm not happy and ready to sell I haven't lived in the home yet.
Response from Veterans United
Melissa, thank you for your open and honest feedback. We are sorry to hear that your experience left you feeling sick and stressed, that would never be our intention. Providing clear and effective communication is a top priority, and a member of our Client Advocate team is available to discuss your experience in greater detail. It is important to us that we work hard to provide excellent service and we realize that the home buying process can become stressful at times, especially when the new property is so far away. While Veterans United does not have direct control over the actions of third party providers, it is important that we work together to promote resolution for you. While we always look to ensure the best experience for our customers, it is important that we focus our efforts on reasonable solutions. We hope that in the end you will enjoy your stunning home and we apologize for any miscommunication that may have surrounded your lender credits and how those are allocated. We expect that with mutual understanding we have shown a sincere desire to serve you well. Thank you for sharing your voice and again, you may always connect and discuss further with our Client Advocate team M-F 9A-5P CT.
Honestly, I am immensely impressed.
Absolutely the most amazing, stress free, rewarding home purchasing we have ever experienced.
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I had an amazing team from veterans United and can not thank them enough for going above and beyond to help me with my first time home buying process. I had so many questions that Will and Christina had professional answers to. I never had to wonder what was going on when i was dealing with Bianca, Christina, or Will. I will recommend them to anybody i know that is looking to buy a house.
Thank you all for being so helpful in the home buying process! As a veteran, I feel truly blessed to have worked with Veterans united. They definitely honor the name. I would recommend purchasing home using this company to all my comrades!
I bought a brand new house, but I had to wait a few months for it to be built.
Veterans United was there with me every step of the process and I can, honestly, say I am a happy customer!
I would recommend Veterans United to anyone that is looking to purchase a home. They are very efficient and they make the process very easy.
Eric and the VU team were very helpful and patient with my wife and me. Through all the questions, concerns and everything in between they took it all in stride and gave a very thorough and professional, yet personal experience to our ReFi application. Highly recommended!!
