Everyone on the team was exceptional! They were always in contact, giving updates and letting us know every step of the process. We were always well informed and never had any questions because the team was always ahead of the game with updates and information.
Make sure to stay on top of the process.
Lack of communication at times was frustrating.
The need to resubmit items over and over was irritating and costly, as it required legal fees to resubmit the items with a new date.
Was not told about a closing date and then received a message, the closing was scheduled for the very next day, when we were out of town.
Response from Veterans United
Thank you for this feedback Earl. We understand how the home buying process can get stressful, especially when certain aspects are not resolved quickly and accurately the first time. Delivering exceptional customer service is important to all of us at Veterans United. While we cannot change the experience you had we want to ensure that no other customers have this same experience in the future. Our hope is that your home serves you well and we invite you to connect with us for any needs in the future. A member of our Client Advocate is available to speak with you. We would like to learn more about your experience, explore ways to improve, and seek opportunities to continue serving you.
A wonderful experience
Veterans United is the best place to get your home loan. They was always there to answer any questions and they made the home buying process a little less stressful. I highly recommend them to anyone looking to buy a home
It was beyond amazing to work with Veterans United. The process was smooth and I was kept informed all the way through. Buying a house is stressful but working with VU made it SO much easier. Plus the gifts and packages were cute, useful and with a personal touch. We felt genuinely cared about. Thanks everyone!!
Great overall user experience, love how quick and easy everything was through the app, web browser, and e-sign tools.
Dear Josh, Deena, Brent, Gavin, Morgan (Lighthouse),I am grateful and feel blessed to have had you all on my side as I started this journey buying my home using my VA Home Loan eligibility.The My Veterans United system is simply amazing. Very straight forward and brilliantly designed. As a buyer, the portal was easy to navigate and served as our base camp where all critical steps for me were outlined and listed in the To Dos. Likewise, the repository of all my important personal documents had transparency and availability anytime I wished to review or research pivotal paperwork. It disarmed any doubt or fear that my life data weren’t secure. Very intelligently honed and always available when I sought to review details.A huge humble and genuine sense of gratitude to the entire cadre that worked for and with me to solve challenges or ensure that I understood every bit of why and how my personal data was needed or for.Brent and Josh are wonderful. After speaking with both for the first time, I felt confident by their confidence and appreciated their professionalism as well as their personable care when I displayed hesitation or concern.I am thankful for Deena’s underwriting review and availability as the pace picked up after my bid was accepted and we were under contract. I believe you are the real MVP.I appreciated Gavin’s positivity and high energy. A concierge at the ready and prompt when the process achieved milestones; his emails and calls always informed me perfectly to items that required my attention. And how great is it that he had all the connections and guides to keep me in lockstep with all the important ancillaries that emerge from buying to moving to partners that gave me discounts and too shelf solutions. I’d been in a smoke-filled room unable to see the exits or windows had I to figure it all out myself.A special thank you Morgan with the Lighthouse program. Resolving my past debts without settling them for reduced costs. Really helped my feel accomplished that I paid them all off to zero. I also learned skills and methods to avoid pitfalls or if unavoidable, to have the backup plan and savings for unforeseen costs and how to smartly tackle short term revolving debt so it never gets out of hand again.I respect you all immensely and will never forget your hard work and dedication on my behave so that this home would be mine. I will share my testimonials to all my veteran friends. The gifts were an amazing touch and they are already placed in my home and will forever remind me of how easy you made my life and how genuine you all are. Absolutely Champion-grade!Your friend,Del
I had an Awesome team. I know I keep giving Ben a pat on the back but he deserves it. I thank you all for your patience. I think as Ive gotten older, Im more decisive that ever. Again, Ben, Jake and Gabby thank you all very much.
Can't wait to use Evan and his team again in the future. Can't remember VU enough. Love you guys!
Ready to see for yourself?
Experience first-hand why 312,508 homeowners give us a perfect score!
VUHL made it possible.
Thanks
Small issue with not being placed under the correct branch of service for my loan documents. Had to repeatedly correct info due to the system automation. I am part of a very small branch of service called the NOAA Corps and it is rather disappointing to continue having difficulty getting institutions to acknowledge our concerns existence. We are a uniformed branch of service and do receive VA benefits however rarely are we noted by organizations. We should be included in the drop down along with US Public Health Service.
This was the smoothest transaction that I've had in a long time. The team was great and made the home buying process very easy.
