The changing loan terms and closing costs are difficult for most families, planning for that big day. We received 3 different documents, with 3 different closing amounts. These amounts ranged from 8600-almost 12,000. Guess which figure we paid? We have used VU several times, but no more.
Response from Veterans United
Hello Paul, we appreciate your feedback on this matter. A member of our Client Advocate team is available to discuss your experience and we invite you to connect with us further. As you know, there are regulations that must be met in these situations and we have experience leading customers through the process. Discussing the details around your final closing figures is part of our commitment to deliver outstanding service and we have established means to prevent experiences like yours. We would like to learn more about your experience, explore ways to improve, and seek opportunities to continue serving you.
I would recommend Veterans United to anyone in question about using them for your home buying experience.The whole entire team made sure the experience was unstressful and always available to answer any questions as well as making sure you you were updated on the process.I couldn’t of asked for a better team.
Veterans United is the way to go for any veterans out there looking to purchase a home. They are helpful, kind, knowledgeable, and they treat you as if you are family. I will definitely encourage other to give them a call when looking for a home.
The Veterans United Team are like angels making dreams come true!
Response from Veterans United
Richard, we appreciate your honest review. Based on your rating, it appears we might have room to improve. We do not want to make assumptions; therefore, we invite you to connect with a member of our Client Advocate team. We care deeply about customer service and a member of our Client Advocate team would love an opportunity to discuss your loan experience in greater detail. It is always our goal to strive for improvements, and acknowledge any mistakes made along the way. We look forward to learning more about what may have caused you to feel this way.
Anyone searching for an organization to make their home buying dreams come true should stop and call Veterans United!!! They are simply THE BEST!!!
I would highly recommend Veterans United! They made our home buying process painless and easy.
Nothing further to add. Keep up the hard work and thanks again for taking care of me and my family with regards to this process.
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Overall, everything was top notch service. I couldn't have asked for a better team and that is the truth.
We kept getting different closing cost numbers right up to within a few hours of closing. We were told it would be 24 to 48 hours prior.
Response from Veterans United
James, thank you for your open and honest feedback. A member of our Client Advocate team is available to discuss your final documentation in greater detail. We understand that establishing an Escrow account to pay taxes and insurance may have been a point of contention during your loan process. It is our goal to reasonably resolve ongoing concerns and provide the best possible customer service. If you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.
Process was super easy due to the staffs level of professionalism and response time to any questions or concerns that I had! Being a first time home buyer was easy thanks to my loan team!
