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Veterans United Reviews

Veterans and military families are through the roof about their experiences with Veterans United — find out why!

419,816

Total Customer Reviews

98.2%

Would Recommend Veterans United to Friends and Family

4.8 out of 5

Average Satisfaction Rating

Reviews Breakdown

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Showing all 419,816 unfiltered, unedited reviews

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5 out of 5 Stars
Would Recommend

The experience buying a house I ever had

headshot image of Billy Abney

Loan Officer: Billy Abney

NMLS# 202563

5 out of 5 Stars
Would Recommend

I could never say enough about this team. They were all such a delight to work with and made my experience go so smoothly.

headshot image of Hana Shehadeh

Loan Officer: Hana Shehadeh

NMLS# 1709138

5 out of 5 Stars
Would Recommend
headshot image of Mike Smith

Loan Officer: Mike Smith

NMLS# 2026784

5 out of 5 Stars
Would Recommend

It easy and well organized.

headshot image of Garet Barry

Loan Officer: Garet Barry

NMLS# 1409472

0.5 out of 5 Stars

I have too much disappointment with units veterans and his team

Response from Veterans United

Howard, thank you for sharing your valuable feedback. A member of our Client Advocate team has attempted to reach you and we invite you to connect with us further. Discussing your experience and learning how we might look to improve is part of our commitment to provide outstanding customer service.

5 out of 5 Stars
Would Recommend

Charlie Marshman and staff did an outstanding job.

headshot image of Charlie Marshman

Loan Officer: Charlie Marshman

NMLS# 2070027

5 out of 5 Stars
Would Recommend

This was our third time purchasing a home and the first time with Veterans United. They did all the work for us and made the process so much easier than we could have ever hoped. We will never use another company!

headshot image of Blake Thompson

Loan Officer: Blake Thompson

NMLS# 2345679

5 out of 5 Stars
Would Recommend
headshot image of Jeremy Arnold

Loan Officer: Jeremy Arnold

NMLS# 2110708

5 out of 5 Stars
Would Recommend
headshot image of Tim Tallis

Loan Officer: Tim Tallis

NMLS# 339303

5 out of 5 Stars
Would Recommend
headshot image of Jon Ouk

Loan Officer: Jon Ouk

NMLS# 1723683

4.5 out of 5 Stars
Would Recommend
headshot image of Brandon Sterr

Loan Officer: Brandon Sterr

NMLS# 2069970

5 out of 5 Stars
Would Recommend
headshot image of Collin Ward

Loan Officer: Collin Ward

NMLS# 1520164

5 out of 5 Stars
Would Recommend
headshot image of Nina Paddock

Loan Officer: Nina Paddock

NMLS# 2167201

5 out of 5 Stars
Would Recommend

Nick was also fantastic in communication and helpful.

headshot image of Steve Brockman

Loan Officer: Steve Brockman

NMLS# 1435928

5 out of 5 Stars
Would Recommend
headshot image of Brice Mueller

Loan Officer: Brice Mueller

NMLS# 1909618

4.5 out of 5 Stars
Would Recommend
headshot image of Clarke Blodgett

Loan Officer: Clarke Blodgett

NMLS# 2371270

5 out of 5 Stars
Would Recommend
headshot image of Jake Force

Senior Loan Officer: Jake Force

NMLS# 1040763

5 out of 5 Stars
Would Recommend

From buying our first home, to buying our forever home... Veterans United has been with us each step of the way. My family and I are so grateful for VU and the value they contribute to our Nation's veterans!

headshot image of Rachel Bruce

Loan Officer: Rachel Bruce

NMLS# 951471

5 out of 5 Stars
Would Recommend
headshot image of Katie Anderson

Loan Officer: Katie Anderson

NMLS# 1588479

5 out of 5 Stars
Would Recommend
headshot image of Phyllis Gatlin

Senior Loan Officer: Phyllis Gatlin

NMLS# 157263

5 out of 5 Stars
Would Recommend

MICHAEL QUINN,
She was wonderful to work with could not have asked for anyone better. Thanks for everything.

headshot image of Matt Marstall

Loan Officer: Matt Marstall

NMLS# 1247522

5 out of 5 Stars
Would Recommend

I think I covered everything in the previous comment sections, I just want to reiterate that everyone in my team was amazing.

headshot image of Jimmy Stranz

Loan Officer: Jimmy Stranz

NMLS# 1031713

5 out of 5 Stars
Would Recommend
headshot image of Ryan Mason

Loan Officer: Ryan Mason

NMLS# 1927639

0.5 out of 5 Stars

I DO NOT recommend working with Veterans United or Christopher Steiffermann and his team. As a first time homebuyer and a veteran who served this country the whole experience was horrible. Communication was terrible. Clerical errors caused delays, miscommunication towards myself and my realtor and his team. Veterans United made sure to get me a high interest rate when they know they can absolutely go slightly lower, they did it during the great COVID hoax they can still do it. Especially for veterans. On closing day I was told to be there at an early time, when I had showed up I sat there without their help or communication for 5 extra hours by myself. I miss working hours and good pay for them to surprise me with closing cost that was never discussed. I called my concierge Lindsey Taylor for help. I NEVER received a phone call back. Again, as a veteran and first time homebuyer I was indeed left alone. The VA and Veterans United gave me a home with only half of the electricity working and for me to figure out the rest. My realtor and the sellers realtor had to forfeit their commission just to get the deal done. After closing My message is to all the Good veterans out there who are going through life like myself. Don’t let people take advantage of you and do your research before dealing with a company like this.

Response from Veterans United

Hello Daniel, thank you for being specific in sharing your feedback and for letting us know about your overall experience. We understand how the home buying process can get stressful, especially for the first time. While we cannot change the experience you had we want to ensure that no other Veterans have this same experience in the future. Our goal at Veterans United is to help create the best situation for yourself and your family. We realize that interest rates can vary from lender to lender and is one of the most important factors in your home buying decision. Discussing those and all the details around your final closing figures is part of our commitment to deliver outstanding service. Our commitment to serving you is unwavering. We also know the transition to home ownership presented unexpected challenges and understand how the process of selecting the right property for a VA home loan can sometimes lead to property improvements along the way. One of our Client Advocate team members has begun to research your comments, and will be working hard to learn as much as possible about what caused your closing delays. While we cannot change the experience you had we are committed to accountability, exploring ways to improve, and seeking opportunities to continue serving you. Should you wish to share more information regarding this or any other matter, then please do not hesitate to connect with us.

5 out of 5 Stars
Would Recommend

Just wanted to say thank Veterans United so much for everything you all do. The process was smooth and everybody cared about us. I'm very excited and happily able to say that me and my wife are now home owners now! Thank you all so much!

headshot image of Emmy Fry

Loan Officer: Emmy Fry

NMLS# 2341610

5 out of 5 Stars
Would Recommend

This is an A+ team and I will always be thankful

headshot image of Garet Barry

Loan Officer: Garet Barry

NMLS# 1409472

5 out of 5 Stars
Would Recommend
headshot image of Joseph Choi

Loan Officer: Joseph Choi

NMLS# 34787

5 out of 5 Stars
Would Recommend
headshot image of Dan Hopkins

Loan Officer: Dan Hopkins

NMLS# 1525090

4.5 out of 5 Stars
Would Recommend
headshot image of Chase Noonan

Loan Officer: Chase Noonan

NMLS# 2446263

5 out of 5 Stars
Would Recommend

Very good organization. Was prompt with information from start to finish and made a process that is usually stressful very easy to navigate.

headshot image of Whitney Brown

Loan Officer: Whitney Brown

NMLS# 1122765

More Reviews

See all 419,816 unedited, unfiltered reviews from Veterans United customers who completed our post-closing satisfaction survey between January 2013 and today.

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